Dhal Information System Pvt.Ltd

Bhubaneswar, Odisha

As a Customer Relationship Executive based in Hyderabad, you will be responsible for creating positive customer experiences and ensuring satisfaction. This full-time position requires 1-2 years of relevant experience and is office-based.**Key Responsibilities:**- **Engage with Customers**: Communicate with existing and potential customers to understand their needs and provide effective solutions.- **Resolve Issues**: Address customer inquiries and complaints promptly, ensuring that resolutions are satisfactory and enhancing overall customer satisfaction.- **Maintain Records**: Keep detailed records of customer interactions and transactions to track issues and follow up on resolutions.- **Build Relationships**: Establish trust and rapport with customers, fostering long-term relationships that encourage loyalty and repeat business.- **Collaborate with Teams**: Work closely with the sales and support teams to enhance service delivery and share customer feedback for the improvement of products and services.**Required Skills and Expectations:**- Strong communication skills are essential, as you will need to convey information clearly and effectively to customers.- Problem-solving abilities should be demonstrated by your ability to identify issues quickly and find appropriate solutions.- A customer-centric attitude is vital; you should genuinely care about customer satisfaction and strive to meet their needs.- Proficiency in using customer relationship management (CRM) software, along with basic computer skills, is expected.- A professional demeanor along with patience and empathy is crucial when dealing with various customer personalities.

Position: US IT RecruiterLocation: Kalinga Vihar, BhubaneswarShift: Night Shift (US Time Zone) Experience: Fresher / ExperiencedWork Mode: Onsite

Responsibilities Strong communication and interpersonal skills. Problem-solving and conflict-resolution abilities. Ability to multitask and manage time effectively.Work Schedule: 6 days a weekShifts: Rotational shifts (Day shifts for female candidates)Week Off: Rotational week offQualification: Graduation

Strong communication and interpersonal skills.Problem-solving and conflict-resolution abilities.Ability to multitask and manage time effectively.Work Schedule: 6 days a weekShifts: Rotational shifts (Day shifts for female candidates)Week Off: Rotational week offQualification: Graduation

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will provide outstanding support and assistance to our customers, ensuring their needs are met and concerns resolved promptly and professionally. This role is crucial in maintaining customer satisfaction and loyalty.Strong communication and interpersonal skills.Problem-solving and conflict-resolution abilities.Ability to multitask and manage time effectively.Work Schedule: 6 days a weekShifts: Rotational shifts (Day shifts for female candidates)Week Off: Rotational week offQualification: Graduation

Minimum qualification Graduation Minimum 5years of experience is a must of which minimum 2 years of experience as Team Manager / Team Leader / First Level Manager in Ecom process or Banking Customer service process Must have experience in BPO sector. Strong Communication Skills Should have basic understanding of Operational Metrics, Coaching and Conflict management is expected from the role.

We are looking for a dedicated and customer-oriented & Customer Support candidate to join our team and candidate will play a crucial role in maintaining customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support to our customers.Requirement--We are looking for below languages that areEnglish, Hindi, Odia, Bengali, Assamese, -Good Communication skill

We are actively looking for an IT Recruiter for US Recruitment Division.Candidate should have 01-year experience in US/Domestic IT & Non-IT Recruitment.Must have excellent communication skills.Must be self-driven and passionate.Manage the entire life cycle of the recruitment process for clients in the US.Work closely with the Recruiting leads and hiring managers.Work on strategic global hiring programs.Develop an action plan for recruiting the best fit for the organization.Procure people for different IT Requirements.Use niche platforms related to IT, to source potential candidates.Personally conduct interviews, document the same, and report as the need arises.In addition to executing individual responsibility should be able to work in unison with the other departments with the Companys growth perspective in mind.Keeping abreast of the industry trends.Have the knowledge of sourcing candidates through various job portal sites.

Key Requirements:Self-starter with the ability to take ownershipPassionate about fast-paced environmentsExcellent communication skillsHonest and trustworthySales and negotiation skillsInterest in financial products and marketsUnderstanding of local geographySmartphone proficiencyAge limit: 18-35 yearsTwo-wheeler vehicle with a valid driving licenseJob Description:Plan and schedule market visits for lead generationMeet sales targets for various payment solutions and financial productsDeploy products and articulate benefits to clientsEnsure customer satisfaction and retentionGather feedback for product enhancementOnboard new retailers for digital paymentsResolve issues for existing merchantsRequirements:1-3 years of relevant experienceFreshers with sales acumen are welcomeExperience in Telecom, Banking, Retail, Wallet, E-commerce is preferredSound box device sales experience is a plusDuration of contract: 1 year (with the possibility of extension)