AYLFS

Saket, Delhi

Key ResponsibilitiesHandle inbound and outbound calls from international customers in a professional manner.Understand customer queries/issues and provide appropriate solutions within defined timelines.Maintain a high level of customer satisfaction through effective communication and problem-solving.Document all customer interactions accurately in the CRM system.Meet process KPIs including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT).Escalate complex issues to the concerned department for timely resolution.Adhere to compliance, security, and quality standards during every interaction.