AURC Solutions

Visakhapatnam, Andhra Pradesh

JOB DESCRIPTION: Title: Associate/Analyst Review OperationsRole:Video Review - International NON-VOICE processWork location:HyderabadOffice location:Meenakshi Tech Park, GachibowliWork timings/Shifts: Rotational shifts and week offs Five-day week and two weekly offs/holidays Work Shifts: Candidates must be ready to work in any rotational shifts Knowledge, Skills, Abilities and Competencies: Video Reviewing process Good communication skills (written and verbal). Confidence, good team player and quick learner. High on Observation and Analytical Skills. Ability to concentrate, review videos without distraction to resolution. Maintain regular and reliable attendance, flexible with the working schedule. Ability to analyze information and evaluate results to choose the best solution and solve problems Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly Conduct quality monitoring