A Square Technologies Pvt. Ltd.

Noida Sector 67

The VP of CX & BO Innovation will spearhead the strategic development and implementation of transformative and innovative projects across our Customer Experience (CX) and Back Office (BO) operations within the contact centre environment. This pivotal role involves identifying technology opportunities, translating them into tangible operational enhancements, engaging directly with clients to provide solutions and articulate implementation strategies, and overseeing deployment. The role will champion the technology strategy for CX and BO capabilities, ensuring optimal utilisation and performance of all relevant transformation areas within our operational facilities. This role reports to the VP of Capabilities and collaborates closely with the senior management and sales teams to ensure seamless client interactions and the delivery of exceptional outcomes.

The VP of Sales and Advisory Transformation Practice will report directly to the SVP Transformation. Key performance indicators (KPIs) for this role will include revenue growth, successful deal closures, CRM implementation success, client satisfaction scores, and team development metrics.

Job descriptionScope of workSenior Vice President Capability CXSVP Capability CX, will be responsible for leading strategic initiatives that elevate the effectiveness & scalability of customer services operations across global operations. The role focuses on designing & delivering forward thinking capability solutions that aligns with business goals and enhance the customer experience.SVP Capability CX, will be key part who will involves fostering strong partnership, across internal team, client, external stakeholders to drive collaboration, innovation and consistency in service delivery.SVP Capability CX, will act as strategic connector ensuring that capability development is integrated with broader transformation efforts and talent strategiesSVP Capability CX, will be central to Quality Assurance with focus on embedding best practices, continues improvement & measurable standards across all service channels. He will champion excellence, ensuring that every solution delivered supports, long term growth, operational resilience and Customer SatisfactionRole & responsibilitiesSenior Capability LeadershipQuality, Governance & InsightsStakeholder engagement and growth enablementLeadership and Strategic influenceProfessional developmentGovernance, compliance and risk management.Performance & reportingPreferred candidate profile20+ Years of experience in strategic leadership roles within Business Process Outsourcing (BPO) industry with focus on capability development10+ Years of experience in developing client focused solutions that drive measurable impactDemonstrated experience in leading capability transformation initiatives across multiple geographiesStrong background with aligning internal structures & solutions with involving client needs , working closely with senior stakeholder and contributing to strategic planning cycle.

Please review the job details for an excellent full time, permanent opportunity Business Analysis Manager for Global Programme Group for our client in Gurgaon. In-case you are interested please share your resume with current CTC, Location and joining availability.Experience 5 years + (for academically very strong like IIT, IIM, Deemed etc), 8+ for othersMust to have Looking for someone who has handled independently people programs (preferably in HR) and not someone from IT programs. Someone with solid business analysis experience, who has experience delivering transformation projects primarily across HR processes with stakeholder management skills since the person will have to interact with senior managementRoles and ResponsibilitiesReporting into a Senior Business Analysis Manager, you will operate as part of the Global Programme Group (GPG - specifically the Business Analysis function).The GPG is a core Business Professional function that works directly with the Firm's senior leadership to shape and deliver the Firm's strategy. You will therefore work with a wide and varied range of internal and external business stakeholders to expertly define and deliver the most effective and efficient ways of working into the Firm. As part of the Business Analysis function, you will work closely with Programme, Portfolio and Project colleagues in GPG to ensure projects and programmes are successfully defined and delivered into the Firm.Position Details:You will bring a strong, business analysis capability to an increasingly people and impact-focused environment. You will add value to projects by using your analytical capabilities to consider, define and accommodate impact(s) to end users and stakeholders from the outset.You will work on projects and programmes that may not only lead to changes in IT systems, but also the supporting Policy, Process and Practice all with a view to ensuring the most effective and efficient practices within the firm.You will

Please find below the details of PMO Delivery Manager (Senior Manager level)Requirement : We are looking for profiles with strong end to end project management experience (Functional/Non-Technical/Non-IT) experience with excellent communication skills.Job Title PMO Delivery Manager(Senior Manager level)No. of positions - 1Location GurgaonExperience Required - Minimum 10 yrs and upto 16 years Shift Timings - Monday to Friday UK Shift (IST 01:30 PM to 10:00 PM / IST 02:30 PM to 11:00 PM (daylight saving).Work Mode Hybrid(50%)Mandatory skillset Overall 10+ yrs of experience in PMO along with Transformation experience.

Please note this role demands hard-core experience as Technical or Techno Functional consultant with Workday-HRMS (Techno Functional, Modules as HCM, Time tracking , Advanced Compensation).EMAIL to send resume - sourcing@a-square.co.in

Mandatory Skills Excellent Communication skills Strong people management experience(Here the overall team span will be 25-30 people) Strong global exposure in RTR. Strong senior stakeholder management experience(preferably C-suite) CA is mandatory qualification with strong experience as R2R Tower Lead. Some experience in setting Global Ledger Accounting Work location GurgaonWork mode Hybrid(50%)Working Hours Overlap with UK business hours(not complete UK shift)Send resume on sourcing@a-square.co.in

This role require experience on sustainability strategy, the environmental and social impact of operations, stakeholder engagement, and sustainability-related growth and cost opportunities. Also, skill on Carbon Transition solution, Solution design, development, deployment, and delivery of sustainability practice with content creation is require. I am not sure if you have had covered the aforesaid area. Kindly help me understand the same. If possible in resume and we may have a quick call before this if you feel the need. This role basically supports the Bain case team in providing solution delivery, content etc. on sustainability practices (carbon and energy).email on sourcing@a-square.co.in

This role require skills on *solution-specific and/or strategic priority projects and day-to-day operations, with a particular focus on the Food Systems Transition*. The team focuses on sustainability strategy, the environmental and social impact of operations, stakeholder engagement, and sustainability-related growth and cost opportunities. The bold is something which needs to be reflected in resume. In-case you worked on this, would request to kindly update your resume and send back and also a good time for a brief discussion.email resume on sourcing@a-square.co.in

Skills Required Functional PMO and non IT experience with experience in project governance and frameworks. Global stakeholder management, end to end project management, end to end project lifecycle, cost and budget management send resume on sourcing@a-square.co.in