. Answer incoming calls from patients in a professional and courteous manner.2. Listening to patients concerns and questions attentively and providing accurate information or assistance.3. Provide accurate and complete information to patients by using the right tools, processes, and procedures.4. Providing empathy and reassurance to patients experiencing stress or anxiety.5. Following company protocols and guidelines for handling confidential patient information.6. Assisting with patient inquiries regarding services, insurance coverage, and billing.7. Collaborating with the healthcare team to ensure patients receive the care they need.8. Keeping abreast of clinic policies, procedures, and services to