Shri Consultancy

CIDCO, Aurangabad

1. Troubleshoot and resolve desktop-related issues via phone, email, or in-person.2. Document and track issues using a ticketing system (e.g., ServiceNow, JIRA).3. Perform basic troubleshooting, maintenance, and repair tasks for desktops, laptops, and mobiledevices.4. Collaborate with L2/L3 support teams to resolve complex issues.5. Maintain accurate inventory of desktop assets and software licenses.6. Provide exceptional customer service and ensure end-user satisfaction.7. Participate in knowledge-sharing activities to improve team's technical expertise.