MAK Enterprise

Kalighat, Kolkata

1. Customer Service SkillsExcellent communication and interpersonal skills to engage with guests, resolve complaints, and address inquiries effectively.A welcoming, professional attitude to ensure guest satisfaction.2. Leadership and Team ManagementAbility to lead and supervise a team of front desk agents, concierge staff, and other personnel.Delegate tasks effectively and motivate the team to meet service standards.Conflict resolution skills for managing staff or guest disputes.3. Organization and Time ManagementEfficient handling of multiple tasks, such as guest check-ins/outs, phone inquiries, and staff supervision.Ability to prioritize tasks and ensure smooth front-office operations, especially during peak times.4. Problem-Solving SkillsQuick thinking and resourcefulness to resolve guest complaints or unexpected issues.Ability to make decisions that benefit both the guest and the business.5. Technical ProficiencyFamiliarity with front desk software (e.g., property management systems, booking engines, reservation systems).Basic understanding of office tools like Microsoft Office (Word, Excel, Outlook).6. Attention to DetailEnsuring accuracy in reservations, guest preferences, billing, and other documentation.Monitoring guest rooms and services to ensure they meet quality standards.7. Financial and Administrative SkillsHandling cash, credit card transactions, and billing procedures.Knowledge of budgeting and managing expenses for the front office.8. Communication SkillsClear, concise, and professional communication both in person and via phone or email.Proficiency in writing reports, memos, and communication for staff and management.9. Multitasking and AdaptabilityAbility to juggle multiple tasks under pressure, especially during busy periods.Being adaptable to changes in guest demands, staff schedules, and business requirements.10. Knowledge of Health, Safety, and Legal RegulationsUnderstanding of safety standards, evacuation procedur

1. Must have 4 to 5 years of work experience in front office desk activities.2. Must have the ability to speak fluently in English and good computer knowledge, alongwith experience of operational purpose and hotel software in the hotel.Must have capability of handling the guest and also the gesture of greeting them standing up addressing their good names during their check in and check out.3. Must have the capability of Building quick relations with the guest.4. Must be aware of the needs and wants of in house guest by giving them a phone call from time to time.5. Must take care of food order collection from the guest (on request).6.Must collect the reviews from the guest property.

Hotel Management passes out, hotel experience 2-3 years, ability to speak fluent in English, basic computer knowledge & ability to operate hotel software for daily entry process, must interact with in-house guests regarding service-related issues. Reviews & also food order.

Hotel Management passes out, 2-3 years of supervisor working experience in the Hotel Industry, Work distribution, Knowledge of cleaning programs and pesticides, Register maintenance for Linen & laundry, Knowledge of Housekeeping equipment & chemicals maintaining register for stock & daily consumption.

Hotel Management passes out, 4-5 years for manager & 2-3 years of supervisor working experience in the Hotel Industry, Work distribution, Knowledge of cleaning programs and pesticides, Register maintenance for Linen & laundry, Knowledge of Housekeeping equipment & chemicals maintaining register for stock & daily consumption.