Jobs in Bankipore, Patna

Excellent Communication Skills: To interact effectively with passengers, crew, and airport authorities Customer Service Orientation: Ability to handle complaints, provide assistance, and ensure passenger satisfaction Physical Fitness and Stamina: Capable of standing for long periods, lifting heavy luggage, and working in various weather conditions Problem-Solving and Multitasking: Managing multiple tasks efficiently in a fast-paced environment Professionalism and Teamwork: Maintaining a high degree of professionalism while coordinating with colleagues and airline staff

As an Air Ticketing Associate, you will be responsible for assisting customers with flight bookings and ensuring an efficient ticketing process. Your role will focus on providing excellent customer service while managing various aspects of air travel arrangements.**Key Responsibilities:**- **Customer Inquiries:** Respond to customer questions about flight schedules, fares, and availability promptly and professionally. This involves providing accurate information to enhance customer satisfaction.- **Flight Bookings:** Assist customers in booking their flights, ensuring accuracy in passenger details and payment information. You will handle various booking systems to secure the best options for travelers.- **Ticket Issuance:** Generate and issue air tickets in accordance with company policies and travel regulations. This requires attention to detail to avoid errors that may affect the customers' travel plans.- **Changes and Cancellations:** Process changes or cancellations to existing bookings as requested by customers. You will need to follow company procedures to ensure smooth transitions.- **Record Maintenance:** Keep detailed records of ticket sales and customer interactions for reference and future improvements. This documentation is essential for tracking sales performance and customer preferences.**Required Skills and Expectations:**- **Communication Skills:** A strong ability to communicate clearly and effectively with customers, both verbally and in writing. You should be friendly and approachable to help build rapport with clients.- **Attention to Detail:** Accuracy is crucial in ticketing to prevent costly errors. You should be meticulous when handling bookings and information.- **Basic Computer Skills:** Familiarity with computer systems and booking software is necessary. You should be comfortable with data entry and online research.- **Team Player:** Collaborative work with your colleagues will be essential to deliver a seamless travel experience for customers. - **Willingness to Learn:** Since you may be new to this field, an eagerness to learn and adapt to industry changes will be required to succeed.