VOIP Job Vacancies in Bangalore

We are looking for a VoIP Engineer with 2 to 5 years of experience to join our team in Bangalore. This is a full-time role that allows you to work from home.**Key Responsibilities:**- **Design and Configure VoIP Systems:** You will create and set up VoIP communication systems to improve communication processes within the organization.- **Troubleshoot VoIP Issues:** You will diagnose and resolve issues with VoIP technology, ensuring that systems run smoothly and efficiently.- **Monitor VoIP Performance:** You will regularly check the performance of VoIP systems, identifying areas for improvement and optimizing functionality.- **Collaborate with Teams:** You will work closely with IT and network teams to ensure integration of VoIP with existing systems and to resolve technical problems.- **Documentation and Reporting:** You will maintain clear documentation of VoIP configurations and performance metrics, as well as provide reports on system health and incidents.**Required Skills and Expectations:**The ideal candidate should have strong knowledge of VoIP protocols such as SIP and RTP and experience with PBX systems. A good understanding of networking concepts is essential, along with troubleshooting skills for both hardware and software. Familiarity with firewall settings and Quality of Service (QoS) is a plus. You should possess excellent communication skills to effectively work with different teams and provide timely updates. A proactive and detail-oriented mindset is crucial for success in this role.

JOB DESCRIPTIONTech Support engineer_Sprinkler ProcessDesignation: Tech support LeadDepartment:Customer SupportJob Type: Full-timeExperience : 1yrWhat Youll Be Doing Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps Improves client references by writing and maintaining documentation. Participates in client training programs by identifying learning issues. Accommodates client disabilities by recommending techniques. Improves system performance by identifying problems; recommending changes. Ensure customer inquiries are responded to within established timeframes andcustomer care & technical support service levels are achieved. Solve basic common customer problems in real-time. If required via remote accessto the clients system. Live Customer interaction for resolving the product problems Data communication/networking troubleshooting Identifying Ozonetel product problems and escalating it to the next level if it iscomplex. Production critical issues need to escalate to the next level. Resolve incidents in a timely manner as per SLAs. Provide guidance, assistance, and mentoring support to junior team members. Keep a track of pending issues at the individual level & share periodic updates tocustomers.Skills and Qualifications: Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. Must have knowledge of Microsoft Windows & Linux Operating systems Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. Proven call centre support exp