User Support Jobs

Looking for ERP Consultant for Alligator Infosoftfor a Client location (PCMC, Pune)Must be known to Odoo ERPFamiliar with Manufacturing company flowMinimum experience should be 2 yearsShare your resume: vaishnavi.b@alligatorinfosoft.com

JOB DescriptionPLM Consultant1.Extensive knowlegde of CAD software like: 3dexperience, Catia, creo, NX.2.Overall Support for 3dexperience, Catia, NX, Teamcenter.3.Good knowlegde of part modelling in creo and excellent in creating manufacturing drawing5.Having good knowlegde of MQL quires for Data Migration6.Data Extraction, Transformation, Loading (ETL): For the CAD data.7.Technical Execution: Configure and run migration tools, optimize bulk data operations, and work with 3DEXPERIENCE web services.8.Proficient in trouble shooting for the corrupted cad datas.9.Excellence in communication and handling the work in underpressure.10.Proficient in Microsoft product like - Powerpoint, Word, Excel.11. Good knowledge of XPDM XML for 3dexperience Cad metadata.12. IT Skills : Python, SQL.

RolePosition: ERP Functional ConsultantJob Location: Mahape Navi MumbaiWork Mode: Work From OfficeEducation: B. Com/ any graduate , IT FieldSalary: Based on InterviewAbout Company:Company: CREATIF TECHNOLOGIES PVT LTDCompany Description: We Started in 2001 as Shreeji Soft which is now called Creatif with Challenges that any start-up has. Within a span of few years, with all the hard work and team effort-we got recognized as a leader in the customized software solution industry. We work closely with business houses and performance. We aim to solve complex customer scenarios and ease the process by building customer-friendly solution. Our Focus is customer centric; we always aim at helping our customers make the most profit by giving them best in class products to maximize their returns.We are hiring!! ERP Functional Consultant in Mahane Navi Mumbai LocationWe are looking for the candidate who is having good exposure in ERP implementation and support.Minimum Experience: 0 Years to 4 YearsRole & responsibilities:Good Analytical, Functional & Communication SkillsShould have completed 2-3 ERP Implementations (for Experience)Knowledge of Business Process of Manufacturing IndustryComfortable in travelling and who can manage multiple projects at same timeKnowledge of SQL, who can write simple SQL queries.

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services)Location: Hyderabad, IndiaShift: US Shifts (Night Shift)Workweek: 5 days per week (Weekends Off)Job Overview:We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market.Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.Skills & Qualifications: Experience: Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills:o Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony).o Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies.o Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls.o Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure.o Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE).o Hands-on experience with server and network management, including Linux/Unix-based systems.o Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills:o Excellent communication skills, both verbal and written.o Strong problem-solving abilities and analytical thinking.o Ability to manage high-pressure situations and prioritize tasks effectively.o Proven leadership skills with the ability to motivate and manage a team.o Customer-focused mindset with a dedication to delivering exceptional service. Education:o Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Masters degree is a plus.Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage.akhil@vitelglobal.com, 9573584606

We are seeking a skilled and experienced Odoo 18 Online (SaaS) expert to support our team part-time. Tasks may vary depending on our business needs, but may include:System configuration and customizationPayroll setup (specific to Kuwait/WPS preferred)Workflow automationModule setup (HR, Accounting, Inventory, etc.)General troubleshooting and supportUser training and documentationRequirements:Proven experience with Odoo 18 Online (SaaS)Strong understanding of Odoo functional modulesAbility to work independently and communicate clearlyExperience with Middle East localization (especially Kuwait) is a plusFlexible availability (no fixed hours yet)Location: Remote or LocalEngagement: Part-time (hours flexible) or Full-timeStart: ASAP

A computer operator's job duties include monitoring and maintaining computer systems, troubleshooting issues, and providing user support. Monitoring and maintenance Monitor systems to ensure they're running efficientlyPerform routine maintenance tasksRun system backupsCalibrate equipmentTest cybersecurity measuresUpdate cybersecurity measuresTroubleshooting Respond to user questions and provide guidance, Troubleshoot basic problems, Troubleshoot networking issues, Maintain incident logs, and Monitor error messages and make adjustments. User support Answer questions and requests from usersResolve technical problems or issuesProvide guidance on how to use computer systems

Looking for a Community manager (at least 4-5 years of experience in AI/SaaS tools business) to join LLUMO.Key Responsibilities Community Engagement: Develop and implement strategies to build and maintain a strong community presence across various platforms, including social media, forums, different community and user groups. Content Creation: Create engaging content that resonates with our target users, including blog posts, newsletters, and social media posts/updates. User Support: Act as the primary point of contact for community inquiries, providing timely and effective support to users. Event Management: Organize and manage community events such as webinars and online discussions to foster engagement and knowledge sharing. Feedback Collection: Gather and analyze feedback from the community to inform product development and enhance user experience. Collaboration: Work closely with the marketing, product, and customer success teams to align community activities with overall company goals.Requirement Experience: 4-5 years of experience in growing and managing communities. Education: Bachelors degree. Strong communication skills and tech-savvy. Proficient with community management tools and social media.Benefits Competitive salary and performance-based bonuses. Flexible working hours and Hybrid work options. Opportunities for professional growth and development. Collaborative and inclusive work environment.How to apply:Apply now via our Google Form ( https://forms.gle/Sh9YjSYmN5hpcpNW9 ) and be part of something extraordinary. Join us in shaping the future of AI!

Position: System AdministratorLocation: Mohali, ZIrakpur, ChandigarhJob Type: Full timeKey Responsibilities:-Hardware and Software Support: Provide comprehensive support for computers, laptops, and other devices used in the office environment.-Troubleshooting: Identify and resolve hardware and software issues promptly to ensure seamless operations.-System Maintenance: Perform regular system updates, backups, and maintenance tasks to keep systems running smoothly.-Network Management: Assist in the management and maintenance of the office network infrastructure.-User Support: Respond to IT-related queries from employees, providing effective solutions and ensuring a positive user experience.Qualifications:-Proven experience as a System Administrator or similar role.-Strong knowledge of computer systems, hardware, and software.-Proficient in troubleshooting and problem-solving.-Familiarity with network protocols and configurations.-Excellent communication and interpersonal skills.

Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applications(eg MS Office, Outlook, O365 etc) Install, upgrade, support and troubleshoot End User Workspace Hardware such as desktop, laptops, Printers, Mobile Devices, Scanners etc Maintain inventory of spares and IT Assets at CUSTOMER location Perform general preventative maintenance tasks on devices and software Basic Network knowledge & Troubleshooting. Good understanding of AV,AD, DNS, DHCP,Wireless, Backup/Restore and Patching To accurately record, update and document requests using the IT service desk system Should co-ordinate with Central IT for all compliance related tasks Flexible to work in shifts and remote locations Excellent verbal communication skills Fluency in English

Helping clients identify their goals.Encouraging clients to develop targets and next steps.Providing support and encouragement as clients work toward their goals.Helping clients recognize when strategies need adjustment.Holding clients accountable for inaction in a supportive but direct way.

The company requires a girl chat operator to conduct correspondence and online broadcasts with users of the application for single people. This application is developed in the light of the pandemic, which helps to find friends and like-minded people and overcome loneliness.Responsibilities:correspondence with the company's clients;communication on various topics;Requirements:It is mandatory to have a PC or laptop and a webcam (you can use the camera from your phone);Stable Internet.Conditions:Training in 1 day;The schedule is free (you can work at any convenient time from 6 hours);Payment per minute;Po from 50,000 rubles per month;Payments can be made daily.The interview takes place in telegram @WNo_t marked Chat Operator or by phone in WhatsApp

Job descriptionImmediate requirement for candidates having strong technical knowledge and good communication skills as Implementation Specialist. Would be responsible for software implementation at client's location.NB: Experience in implementing School ERP is added advantageResponsibilities and Duties Implement company's Software on clients site. Training of users on all the modules. Provide technical support and guidance to clients' during the implementation phase. Act as a direct link between client and Company. Be part of high-performance team. Excellent communication skills Willingness and ability to travel Strong Technical knowledgeJob Type: Full-time

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

User Engagement Internship US Shift (2 Months)The User Engagement Internship is a wonderful work-from-home opportunity for the best of the best to put their soft skills to good use while learning how the consumer mindset works! These soft skills are personal attributes that influence how well you can work or interact with others! These skills make it easier to form relationships with people, create trust and dependability, and lead teams!Perks :- Best stipend in the industry (Stipend: Rs. 12,000+ Night Shift Allowance: Rs. 5,000)- Incentives on performance (upto Rs.15,000 paid out every week, upto Rs. 60,000/month)- Internship Certificate- PPOs to top performers, basis business requirement- 5 Day Work Week- Duration 8 WeeksPolish your skills by:- Calling potential customers and building relationships- Follow up on existing prospects and identify new potential prospects- Carrying out product demonstrationBasic Requirements:- Candidates must have a laptop and internet facility- Must have Good #communication Skills in English- Duration of Internship: 60 Days

Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's. Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases. Asset Inventory management - need to capture accurate inventory and share with respective Asset team.Job Description for Technical Support Engineer L1:Experience - 0 months to 1 year Attend all the tickets forwarded by Service Desk and Incident management team. Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA. Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners. Supporting end users for their hardware, operating system and application related issue. Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution. Ensure adherence to operational & technical escalation process (escalation matrix) Provide accurate information in the shift handovers and on email to the respective Managers. Patching and cabl