User Support Jobs

We are seeking a dedicated and detail-oriented MIS Incharge to manage our Management Information Systems at our Vikas Nagar location in Lucknow. The ideal candidate will have 1 to 5 years of experience in a similar role and a graduate degree. This position is full-time and requires the candidate to work from the office.nnKey Responsibilities:nn1. Data Management: Oversee the collection, analysis, and maintenance of data to ensure it is accurate and accessible for decision-making purposes.nn2. Report Generation: Prepare regular and detailed reports for management, utilizing various data sources to support business operations and strategy.nn3. System Maintenance: Ensure that the MIS systems are functioning effectively, keeping documentation up-to-date, and coordinating with technical teams for any required modifications.nn4. Training and Support: Provide assistance and training to staff on the use of MIS tools, ensuring they are equipped to use these systems efficiently.nn5. Collaboration: Work closely with different departments to understand their data needs and offer tailored solutions to enhance their operations.nnRequired Skills and Expectations:nThe ideal candidate should have a strong analytical mindset with proficiency in data analysis tools. Excellent communication and interpersonal skills are crucial, as the role requires interaction with various teams. Attention to detail and problem-solving abilities are essential to effectively manage and enhance the MIS processes. Candidates should be comfortable working in a dynamic environment and be proactive in identifying areas for improvement.

* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.

Job Opening: Desktop Support Engineer (Dahej - Banking Project)We are looking for a reliable Desktop Support Engineer to manage L1/L2 IT support for a leading bank in Dahej.Responsibilities: Hardware/software troubleshooting, OS installation, network connectivity, and daily IT ticket resolution. Location: DahejExperience: 1+ years preferredApply Now: Mail your resume to Call/WhatsApp +91 9662842618

The System Operator is the first line of IT support and monitoring. The role covers round-the-clock monitoring of IT infrastructure, including network equipment, servers, Access Control System, CCTV System, biometric and attendance systems, and end-user devices. The Operator logs, tracks and resolves first-level incidents, performs routine checks and backups, and escalates anything beyond L1 scope to the System Supervisor. The Operator does not carry out installation, testing or commissioning of new systems.

We are seeking an experienced Senior SAP S4HANA PPQM Support Consultant to provide L2L3 application support process optimization incident resolution and enhancement delivery for Production Planning PP and Quality Management QM processes within SAP S4HANA The consultant will be responsible for ensuring stable manufacturing and quality operations supporting business users and driving continuous process improvements across production and quality functions The role requires strong expertise in manufacturing processes quality assurance and integration with other SAP modules in a support environmentKey ResponsibilitiesApplication Support Incident ManagementProvide L2L3 support for SAP S4HANA PP and QM modulesAnalyze troubleshoot and resolve production and qualityrelated incidents within SLA timelinesPerform root cause analysis RCA for recurring issues and process disruptionsSupport business users on process queries and howto requestsCoordinate with SAP OSS for issue resolution and note implementationSupport monthend and periodic manufacturing closure activitiesProduction Planning SupportSupport endtoend manufacturing planning and execution processesManage and supportMaterial Requirements Planning MRPDemand ManagementProduction OrdersPlanned OrdersCapacity PlanningShop Floor ControlProduction SchedulingProduction VersionsBOMs Bills of MaterialRoutings and Work CentersRepetitive ManufacturingMaketoStock MTS and MaketoOrder MTO processesResolve production execution and planningrelated system issuesQuality Management SupportSupport SAP QM processes includingInspection PlanningQuality NotificationsQuality CertificatesIncoming Quality InspectionInProcess InspectionFinal InspectionUsage DecisionsNonConformance ManagementDefect ProcessingAudit ManagementCalibration Process IntegrationSupport corrective and preventive action CAPA processesCoordinate with production and quality teams for issue resolutionEnhancements Continuous ImprovementGather business requirements and recommend SAP bestpractice solutionsPrepare Functional Specifications FS for enhancements and developmentsCoordinate with ABAP BASIS Security and Integration teamsParticipate in change requests process improvements and automation initiativesIdentify opportunities to improve planning and quality processesTesting Deployment SupportExecute Unit Testing Integration Testing and Regression TestingSupport User Acceptance Testing UATValidate transports and support production deploymentsAssist in release and change management activitiesDocumentation Knowledge ManagementPrepare support documentation SOPs knowledge articles and training materialsMaintain process documentation and issue resolution recordsConduct user knowledgesharing sessions and training workshopsFunctional Skill RequirementsSAP PP ExpertiseDemand ManagementMRP MRP LiveLongTerm PlanningProduction OrdersShop Floor ControlCapacity PlanningProduction SchedulingWork CentersRoutingsProduction VersionsBOM ManagementRepetitive ManufacturingProduct Costing AwarenessVariant Configuration PreferredSAP QM ExpertiseQuality PlanningInspection PlanningQuality NotificationsQuality CertificatesInspection LotsUsage DecisionQuality AuditsCalibration ManagementNonConformance TrackingDefect ProcessingCAPA ProcessesFMEA Awareness PreferredPPAP Awareness PreferredIntegration KnowledgeStrong understanding of SAP PPQM integration withSAP MM Procurement InventorySAP SD Sales DistributionSAP FICOSAP PM Plant MaintenanceSAP EWMWMSAP MES Manufacturing Systems PreferredSAP DMS PreferredAbility to work in highly integrated SAP S4HANA environmentsS4HANA SkillsSAP S4HANA Manufacturing ProcessesSAP Fiori Applications for PPQMEmbedded AnalyticsProduction Planning OptimizationBusiness Partner AwarenessS4HANA MigrationUpgrade SupportProcess Simplification in S4HANA EnvironmentTechnical Support SkillsIncident Problem Change ManagementITSM Ticket HandlingRoot Cause Analysis RCASAP OSS Incident ManagementFunctional Specification PreparationBatch Job MonitoringTransport ManagementData Correction ValidationCoordination with ABAP Teams for Debugging SupportSLA and Support Governance CompliancePreferred QualificationsSAP S4HANA PP andor QM CertificationExperience in Manufacturing Engineering EPC Automotive Chemicals Pharma Heavy Engineering or Discrete Manufacturing industriesExperience in AMSApplication Support engagementsExposure to SAP S4HANA implementations rollouts upgrades or transformation programsFamiliarity with ITIL processes and support governanceKey CompetenciesStrong analytical and problemsolving skillsDeep understandingSkillsMandatory Skills : Production Planning

ERP Support ExecutiveExperience: 6-9 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring an ERP Support Executive to manage ERP application support, troubleshoot system issues, coordinate with users and ensure smooth day-to-day ERP operations. The role requires strong functional and technical support experience across ERP modules.Key ResponsibilitiesProvide L1/L2 ERP application support to business users.Troubleshoot ERP issues and manage support tickets.Monitor system performance and resolve functional issues.Coordinate with technical teams for complex issues and enhancements.Support ERP configuration, testing and deployment activities.Prepare user documentation and support reports.Conduct user training and assist with process improvements.Ensure data accuracy and smooth integration with other systems.Relevant Skillset:ERP Support, ERP Applications, L1/L2 Support, ERP Troubleshooting, SQL, ERP Configuration, Incident Management, Ticketing Tools, System Integration, User Support, ERP Implementation, Application Support, MIS, Excel

Looking for ERP Consultant for Alligator Infosoftfor a Client location (PCMC, Pune)Must be known to Odoo ERPFamiliar with Manufacturing company flowMinimum experience should be 2 yearsShare your resume: vaishnavi.b@alligatorinfosoft.com

JOB DescriptionPLM Consultant1.Extensive knowlegde of CAD software like: 3dexperience, Catia, creo, NX.2.Overall Support for 3dexperience, Catia, NX, Teamcenter.3.Good knowlegde of part modelling in creo and excellent in creating manufacturing drawing5.Having good knowlegde of MQL quires for Data Migration6.Data Extraction, Transformation, Loading (ETL): For the CAD data.7.Technical Execution: Configure and run migration tools, optimize bulk data operations, and work with 3DEXPERIENCE web services.8.Proficient in trouble shooting for the corrupted cad datas.9.Excellence in communication and handling the work in underpressure.10.Proficient in Microsoft product like - Powerpoint, Word, Excel.11. Good knowledge of XPDM XML for 3dexperience Cad metadata.12. IT Skills : Python, SQL.

RolePosition: ERP Functional ConsultantJob Location: Mahape Navi MumbaiWork Mode: Work From OfficeEducation: B. Com/ any graduate , IT FieldSalary: Based on InterviewAbout Company:Company: CREATIF TECHNOLOGIES PVT LTDCompany Description: We Started in 2001 as Shreeji Soft which is now called Creatif with Challenges that any start-up has. Within a span of few years, with all the hard work and team effort-we got recognized as a leader in the customized software solution industry. We work closely with business houses and performance. We aim to solve complex customer scenarios and ease the process by building customer-friendly solution. Our Focus is customer centric; we always aim at helping our customers make the most profit by giving them best in class products to maximize their returns.We are hiring!! ERP Functional Consultant in Mahane Navi Mumbai LocationWe are looking for the candidate who is having good exposure in ERP implementation and support.Minimum Experience: 0 Years to 4 YearsRole & responsibilities:Good Analytical, Functional & Communication SkillsShould have completed 2-3 ERP Implementations (for Experience)Knowledge of Business Process of Manufacturing IndustryComfortable in travelling and who can manage multiple projects at same timeKnowledge of SQL, who can write simple SQL queries.

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services)Location: Hyderabad, IndiaShift: US Shifts (Night Shift)Workweek: 5 days per week (Weekends Off)Job Overview:We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market.Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.Skills & Qualifications: Experience: Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills:o Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony).o Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies.o Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls.o Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure.o Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE).o Hands-on experience with server and network management, including Linux/Unix-based systems.o Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills:o Excellent communication skills, both verbal and written.o Strong problem-solving abilities and analytical thinking.o Ability to manage high-pressure situations and prioritize tasks effectively.o Proven leadership skills with the ability to motivate and manage a team.o Customer-focused mindset with a dedication to delivering exceptional service. Education:o Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Masters degree is a plus.Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage.akhil@vitelglobal.com, 9573584606

We are seeking a skilled and experienced Odoo 18 Online (SaaS) expert to support our team part-time. Tasks may vary depending on our business needs, but may include:System configuration and customizationPayroll setup (specific to Kuwait/WPS preferred)Workflow automationModule setup (HR, Accounting, Inventory, etc.)General troubleshooting and supportUser training and documentationRequirements:Proven experience with Odoo 18 Online (SaaS)Strong understanding of Odoo functional modulesAbility to work independently and communicate clearlyExperience with Middle East localization (especially Kuwait) is a plusFlexible availability (no fixed hours yet)Location: Remote or LocalEngagement: Part-time (hours flexible) or Full-timeStart: ASAP

Looking for a Community manager (at least 4-5 years of experience in AI/SaaS tools business) to join LLUMO.Key Responsibilities Community Engagement: Develop and implement strategies to build and maintain a strong community presence across various platforms, including social media, forums, different community and user groups. Content Creation: Create engaging content that resonates with our target users, including blog posts, newsletters, and social media posts/updates. User Support: Act as the primary point of contact for community inquiries, providing timely and effective support to users. Event Management: Organize and manage community events such as webinars and online discussions to foster engagement and knowledge sharing. Feedback Collection: Gather and analyze feedback from the community to inform product development and enhance user experience. Collaboration: Work closely with the marketing, product, and customer success teams to align community activities with overall company goals.Requirement Experience: 4-5 years of experience in growing and managing communities. Education: Bachelors degree. Strong communication skills and tech-savvy. Proficient with community management tools and social media.Benefits Competitive salary and performance-based bonuses. Flexible working hours and Hybrid work options. Opportunities for professional growth and development. Collaborative and inclusive work environment.How to apply:Apply now via our Google Form ( https://forms.gle/Sh9YjSYmN5hpcpNW9 ) and be part of something extraordinary. Join us in shaping the future of AI!

Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/applications(eg MS Office, Outlook, O365 etc) Install, upgrade, support and troubleshoot End User Workspace Hardware such as desktop, laptops, Printers, Mobile Devices, Scanners etc Maintain inventory of spares and IT Assets at CUSTOMER location Perform general preventative maintenance tasks on devices and software Basic Network knowledge & Troubleshooting. Good understanding of AV,AD, DNS, DHCP,Wireless, Backup/Restore and Patching To accurately record, update and document requests using the IT service desk system Should co-ordinate with Central IT for all compliance related tasks Flexible to work in shifts and remote locations Excellent verbal communication skills Fluency in English

Position: System AdministratorLocation: Mohali, ZIrakpur, ChandigarhJob Type: Full timeKey Responsibilities:-Hardware and Software Support: Provide comprehensive support for computers, laptops, and other devices used in the office environment.-Troubleshooting: Identify and resolve hardware and software issues promptly to ensure seamless operations.-System Maintenance: Perform regular system updates, backups, and maintenance tasks to keep systems running smoothly.-Network Management: Assist in the management and maintenance of the office network infrastructure.-User Support: Respond to IT-related queries from employees, providing effective solutions and ensuring a positive user experience.Qualifications:-Proven experience as a System Administrator or similar role.-Strong knowledge of computer systems, hardware, and software.-Proficient in troubleshooting and problem-solving.-Familiarity with network protocols and configurations.-Excellent communication and interpersonal skills.

Helping clients identify their goals.Encouraging clients to develop targets and next steps.Providing support and encouragement as clients work toward their goals.Helping clients recognize when strategies need adjustment.Holding clients accountable for inaction in a supportive but direct way.

The company requires a girl chat operator to conduct correspondence and online broadcasts with users of the application for single people. This application is developed in the light of the pandemic, which helps to find friends and like-minded people and overcome loneliness.Responsibilities:correspondence with the company's clients;communication on various topics;Requirements:It is mandatory to have a PC or laptop and a webcam (you can use the camera from your phone);Stable Internet.Conditions:Training in 1 day;The schedule is free (you can work at any convenient time from 6 hours);Payment per minute;Po from 50,000 rubles per month;Payments can be made daily.The interview takes place in telegram @WNo_t marked Chat Operator or by phone in WhatsApp

Job descriptionImmediate requirement for candidates having strong technical knowledge and good communication skills as Implementation Specialist. Would be responsible for software implementation at client's location.NB: Experience in implementing School ERP is added advantageResponsibilities and Duties Implement company's Software on clients site. Training of users on all the modules. Provide technical support and guidance to clients' during the implementation phase. Act as a direct link between client and Company. Be part of high-performance team. Excellent communication skills Willingness and ability to travel Strong Technical knowledgeJob Type: Full-time