o Arranging Domestic & International Flight Tickets (On GDS and B2B Portals), Worldwide Visas, Endorsement, Forex, Remittance, Hotels & Car Rental, Rail Reservations etc. o Make reservations for planned travel - hotels and airlines o Follow up with clients about travel plans and make adjustments as needed o Coordinate the use of bonus miles and other rewards that clients want to use o Resolve scheduling conflicts and other issues as they come up o Maintaining regular communication with customer prior to departure to provide good service o Follow up with the clients for pending payments o Maintains accurate records of bookings, payments, transactions, phone calls and meetings. o Keep an employee records and maintain sales sheet for future requirements. o Submit sales report and participate in weekly/monthly reviews on regular basis as per business demand. o Builds and maintains relationships with travel and tour vendors. o Managing expectations and delivering value to all three main stakeholders: Owner, Customer and staff members. o Contributes to agency efforts by accomplishing related tasks as needed.