o arranging domestic & international flight tickets (on gds and
b2b portals), worldwide visas, endorsement, forex, remittance,
hotels & car rental, rail reservations etc.
o make reservations for planned travel - hotels and airlines
o follow up with clients about travel plans and make adjustments
as needed
o coordinate the use of bonus miles and other rewards that clients
want to use
o resolve scheduling conflicts and other issues as they come up
o maintaining regular communication with customer prior to
departure to provide good service
o follow up with the clients for pending payments
o maintains accurate records of bookings, payments, transactions,
phone calls and meetings.
o keep an employee records and maintain sales sheet for future
requirements.
o submit sales report and participate in weekly/monthly reviews
on regular basis as per business demand.
o builds and maintains relationships with travel and tour vendors.
o managing expectations and delivering value to all three main
stakeholders: owner, customer and staff members.
o contributes to agency efforts by accomplishing related tasks as
needed.