Ticketing Counter Staff Job Vacancies in Kolkata

We are seeking dedicated and friendly Ticketing Counter Staff to join our team in Kolkata. This is a full-time position ideal for recent school graduates who are looking to start their careers in the travel and ticketing industry.Key Responsibilities:- **Customer Service:** Greet and assist customers at the ticket counter, providing them with information about travel options, schedules, and prices to ensure they have a positive experience.- **Ticket Sales:** Process ticket sales accurately, handling cash and electronic payments while keeping records of transactions for accounting purposes.- **Reservation Management:** Manage reservations and cancellations, updating the system as needed to reflect current availability and ensuring all customer requests are fulfilled promptly.- **Problem Solving:** Address customer inquiries and resolve issues related to ticket bookings or travel plans, maintaining a calm and professional demeanor at all times.- **Record Keeping:** Keep track of inventory, sales reports, and customer feedback to help improve service quality and meet sales targets.Requirements and Expectations:Candidates should have completed their 12th grade education and be eager to learn. Strong communication skills in English and local languages are essential for engaging with customers. Basic computer skills and a familiarity with ticketing software will be beneficial but are not mandatory for freshers. A positive attitude, attention to detail, and the ability to work in a team are crucial for success in this role.