Technical Support Team Manager Job Vacancies in Nashik

Team Manager - Full Time - Freshers

Impact HR & KM Solutions

  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Nashik
Team Manager Sales Team Manager Technical Support Team Manager Team Manager Operations Team Engineer
Key ResponsibilitiesLead, supervise, and support team members to achieve departmental objectives.Set performance goals, monitor progress, and provide regular feedback.Conduct team meetings, coaching sessions, and performance reviews.Allocate tasks and ensure timely completion of projects and assignments.Develop and implement strategies to improve team efficiency and productivity.Resolve employee concerns and operational challenges effectively.Ensure adherence to company policies, procedures, and quality standards.Prepare and analyze performance reports and key metrics.Collaborate with senior management and other departments to achieve organizational goals.Identify training needs and support employee development initiatives.
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Urgent Requirement For Customer Technical Support Officer

Impact HR & KM Solutions

  • 1 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
IT Technical Support Engineer IT Support Manager Technical Support Manager IT Support Technical Support Team Manager
Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.
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Technical Support Manager Jobs For B.C.A Freshers

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Female
  • Nashik
IT Technical Support Engineer IT Support Manager IT Support Technical Support Team Manager IT Infrastructure Support
Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.
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