Technical Support Executive Job Vacancies in Lucknow

We are looking for a Customer Handling Executive to join our team in Lucknow. This role is ideal for individuals who are enthusiastic about providing excellent customer service and have a passion for helping others. You will be the first point of contact for our customers, guiding them through their inquiries and ensuring a positive experience.Key Responsibilities:1. **Customer Interaction**: Communicate effectively with customers via phone, email, or in person to address their questions and concerns. Listening attentively and providing accurate information is essential to build trust and rapport.2. **Issue Resolution**: Identify and resolve customer issues promptly. This involves understanding the problem, providing solutions, and following up to ensure customer satisfaction.3. **Data Entry and Record Keeping**: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving service delivery in the future.4. **Team Collaboration**: Work closely with other team members to share insights and improve overall customer handling strategies. Good teamwork is crucial for creating a seamless experience for customers.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor. An ability to work well under pressure while maintaining professionalism is important. Basic computer skills and familiarity with office software are necessary. A proactive attitude and eagerness to learn will help in providing the best service possible. Previous experience is not mandatory, making this an excellent opportunity for freshers or those with up to 2 years of experience.

A retail executive manages the day-to-day operations of a retail business, including sales, staff, and customer service. They also develop strategies to attract customers and increase sales.Here are some responsibilities of a retail executive:Customer service: Provide excellent customer service and address customer concernsSales: Plan and implement strategies to increase sales and attract customersStaff management: Coordinate and supervise retail staff, including recruitment and trainingBudgeting: Monitor retail operating costs, budgets, and resourcesCommunication: Communicate with vendors, clients, and team membersMarketing: Conceptualize store promotions and marketing campaignsInventory: Coordinate with inventory, maintenance, and procurement teamsCustomer feedback: Gather and evaluate customer feedbackRetail executives typically have a bachelor's degree in a related field, such as business administration, marketing, or commerce, and some experience in retail. They also need strong leadership skills, customer service expertise, and a business-oriented mindset.