Technical Support Executive Graduate Jobs in Noida

Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.

Technical support Calling

Job Title: Executive AssistantExperience: 2-4yrsLocation: NoidaType: Full-TimeAbout Us:At Biocube, were transforming the future of identity and security. As the world's first Web3.0-ready, AI-powered biometric platform.Job Summary:We are seeking an experienced, highly organized, and skilled Female Executive Assistant toprovide administrative support to our Chairman. The ideal candidate will possess exceptionalcommunication skills, proficiency in English, and the ability to take accurate minutes duringmeetings. This role involves managing daily operations, coordinating meetings, travel, andcommunication, while ensuring discretion, confidentiality, professionalism, and proactivemanagement of tasks.Key Responsibilities:Administrative Support: Manage daily operations, calendars, and tasks for the Chairman, ensuring timely completion.Meeting Coordination: Prepare for meetings, take detailed minutes, and ensure action items are followed up.Travel Management: Arrange and oversee travel itineraries and logistics.Communication: Serve as the primary point of contact for both internal and external communications.Research & Documentation: Conduct research, and prepare reports, presentations, and other materials.Process Improvement: Implement and refine administrative processes for greater efficiency; maintain physical and digital filing systems.Confidentiality: Handle sensitive information with discretion and security.Key Requirements:Experience: Minimum 2 years in an Executive Assistant or similar role.Communication: Strong English proficiency, with excellent verbal and written communication skills.Organizational Skills: Demonstrated multitasking, time management, and problem-solving abilities.Technical Skills: Proficient in MS Office (Word, Excel, PowerPoint).Professionalism: High standards of confidentiality and professionalism.Teamwork: Ability to work independently and collaborate effectively with internal teams.Education: Bachelor degree BA.

We need candidate to have support knowledge. We are software company so we need technical sound candidate who have technical knowledge also.

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage)

You will be right at the heart of matters as you need to deal directly with customers who have technical problems such as trouble with their eVanik accounts, forgotten passwords, setup and configuration etc.. Typical Technical Support duties include:Installation & configuration of eVanik OneWorld Suite and other applications.Maintenance and monitoring of enterprise customer accounts.Logging the queries of customers.Analysis of call logs in order to discover any underlying issues or trends.Diagnosing and solving software faults.Testing and evaluating new technology.Responding to call-outs in a timely fashion.Following instructions, either written or in diagram form, in order to set up a system or fix a fault.

Job Description: Process: Verizon (voice/chat) ,Wire less, sale and services,Wire line, tech support( international voice)Experience: Min 6 months to 5 yearsJob Role: Associate/ Senior AssociateCTC: 3.1 to 4.1 LPAPerks: Good Incentive + Loyal bonus 20kRotational ShiftTwo way cab5 Days WorkingHi Tech CITY(Hyderabad), Pune, Noida.Work From Office

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively