DescriptionResponsibilities:Customer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skills:LANGUAGE: AMERICAN ENGLISH (READ, WRITE, AND SPEEK)TYPING SPEED : 40 - 50 WPMProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyGraduationIf selected in the interview then need to pass the Client Interview & Test (Chargeable) (AFTER ONE MONTH REFUNDED
Technical Services SERVICEHvac-heating Ventilation and Air ConditioningTool Maintenance
We are seeking a skilled and highly motivated Service Manager to oversee the repairand maintenance services for LED TV, Air Conditioners, and Washing Machines. Thesuccessful candidate will be responsible for managing optimizing service operations,and enhancing customer experience.Key Responsibilities: Team Leadership: Mentor and manage service technicians to ensure top-qualityservice. Service Operations: Oversee scheduling, dispatch, inventory, and service quality. Center Appointments: Appoint and manage new service centers. Customer Satisfaction: Handle complaints and ensure high customer satisfaction. Technical Support: Troubleshoot complex issues in LED TVs, ACs, and WashingMachines. Process Improvement: Optimize service procedures for better efficiency. Budget Management: Control costs and enhance profitability. Vendor Relations: Manage supplier relationships for parts availability. Quality Assurance: Ensure adherence to industry quality standards.
Hiring for 3 Service Supervisor Jobs in Banswara, Rajasthan,Udaipur, Rajasthan, for Freshers,Required Educational Qualification is : Diploma, Professional Degree, Other Bachelor Degree, Post Graduate Diploma with Good knowledge in Supervision,Technical Services,After Sales Service etc.
Technical Services UPS KnowledgeBattery KnowledgeServo KnowledgeUPS Service
UPS Engineer: We Are Looking For A UPS Engineer Who Can Support Both Online And Offline Ups , A Person Who Is Trained And Well Versed In UPS Management.Preventive MaintenancePerform Routine Preventive Maintenance Of UPS & Servo As Per Schedule.New Installations & Battery Replacement If Needed.Identifying Problems And Diagnosing And Repairing Faults.Troubleshooting The Problems.Change The Card And Battery.Respond To Emergency Service Calls, Diagnosis And Repair Systems As Needed.Recommend Scheduled Component Upgrades And Equipment/Parts Replacement As Needed.Perform Quality Control And Site Inspections As Required.Provide 24X7 Service Response, On Call Service As Needed.Breakdown Services:Troubleshooting Problems And Providing Proper Diagnostics And Suggested Solutions If Spare Parts Are Needed Or Repairs.Provide 24X7 Service Response, On Call Service As Needed.Documentation And Reporting.Make Proper Commissioning Reports/PM Reports/Service Report/ Fault Report.