Technical Program Manager Graduate Jobs in Bangalore

Experience with cloud technologies, microservices architectures, or DevOps practices.Proficiency with project management tools (e.g., Jira, Confluence, Asana, MicrosoftProject).Experience in an Agile environment and familiarity with Scrum or Kanban.Knowledge of risk management frameworks and methodologies.

Come and join our team!!We are a global digital solutions and professional services firm empowering business to compete by leveraging emerging technologies. Our vision is delivering cutting-edge solutions for our clients with agility, responsiveness, transparency, and integrity. We have recognized by Inc. Magazine as one of Americas fastest growing private companies.Work, learn and grow!! We are always looking for talented and qualified people who support our companys core values of professionalism, teamwork, work-life balance, and a family atmosphere in the workplace.Job Role:Duty Manager/Case ManagerExperience:2-5yrsNotice Period: ImmediateLocation:Bangalore/BengaluruBudget: upto 5LPAPayroll: Third PartyClient: VMWareNo. of Positions:8Job Description:1. As a Duty Manager for Global Support Services, your overall role will be to assist Technical Support Managers and Technical Support Engineers by coordinating the continued work of support cases for customers that require urgent assistance.2. You will also be heavily involved in the reassigning of cases to facilitate seamless support for our customers within the Americas region and also across regions.3. In partnership with our management team, you will also have the experience and expertise needed to drive improvements in business process and tools that will help with the effectiveness and efficiency of our support teams.Core Competencies of Role:1. Excellent written and verbal communication skills2. An open and assertive communication style3. Outstanding customer service skills4. Ability to independently multitasking and prioritize multiple responsibilities.5. Strong decisions making skills in a fast-paced environment6. Able to think creatively to solve business problems7. Ability to foster open communication between multiple groups (especially between Customer Service and Technical Support)8. Work closely with global peers to facilitate excellent customer experience

Responsibilities:Planning: Facilitates roadmap meetings. Ensures the business commit happens with proper coordination across teams and scope is wellunderstood. Derives functional specs and provides a solution Architecture based on PRD. Ensures a proper project plan is available for all major features. Presentation to all Stakeholders. Planning and administering both projects and the overall program. Escalation point for any program.Execution: Owns the overall execution plan that is derived from individual team plans. Ensure that teams follow the agreed process and guidelines. Status communication to all stakeholders. ( Business & Engineering). Change Management. RISK management. Ensures that deliverables meet the quality standards set. Responsible for all cross team communications. Guides the team on best practices and process. Maintains the KPI Metrics @ division and ProgramLevel.Closure: Lessons Learned are documented and applied in further programs. Contracts are formally closed and conduct necessary meetings to check and communicate that the keytenets of the project are met or not. Transfer of Deliverable s to customer and support functions.Requirements: 12+ years of experience with a minimum 5 years into technical program management. Deep hands-on technical expertise & systems knowledge. Excellent understanding of processing platforms and queues. Must have exposure to leading product development within a high growth environment. Ability to lead cross functional teams of developers, designers, DevOps engineers. A proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope. Requirement gathering, definition, and documentation experience & manage release schedules. Ability to communicate effectively at all levels with executives and technical teams. Ability to handle multiple priorities in a fast-paced environment & deep understanding of so