Duty Manager, Global Technical Support Manager

Smart4talent

Come and join our team!!

We are a global digital solutions and professional services firm empowering business to compete by leveraging emerging technologies. Our vision is delivering cutting-edge solutions for our clients with agility, responsiveness, transparency, and integrity. We have recognized by Inc. Magazine as one of Americas fastest growing private companies.

Work, learn and grow!! We are always looking for talented and qualified people who support our companys core values of professionalism, teamwork, work-life balance, and a family atmosphere in the workplace.

Job Role:Duty Manager/Case Manager

Experience:2-5yrs

Notice Period: Immediate

Location:Bangalore/Bengaluru

Budget: upto 5LPA

Payroll: Third Party

Client: VMWare

No. of Positions:8

Job Description:

1. As a Duty Manager for Global Support Services, your overall role will be to assist Technical Support Managers and Technical Support Engineers by coordinating the continued work of support cases for customers that require urgent assistance.

2. You will also be heavily involved in the reassigning of cases to facilitate seamless support for our customers within the Americas region and also across regions.

3. In partnership with our management team, you will also have the experience and expertise needed to drive improvements in business process and tools that will help with the effectiveness and efficiency of our support teams.

Core Competencies of Role:

1. ·Excellent written and verbal communication skills

2. An open and assertive communication style

3. Outstanding customer service skills

4. Ability to independently multitasking and prioritize multiple responsibilities.

5. Strong decisions making skills in a fast-paced environment

6. Able to think creatively to solve business problems

7. Ability to foster open communication between multiple groups (especially between Customer Service and Technical Support)

8. Work closely with global peers to facilitate excellent customer experience

Experience : 2 - 5 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Technical Support Manager

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India