Array ( [0] => technical-associate [1] => ahmedabad ) Top Technical Associate Female Jobs in Ahmedabad for Graduate

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Interview For Technical Associate || B.A - Freshers

Spectra Technovision

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Ahmedabad
Good Communication Voice Process Receptionist Front Desk Help Desk Coordinator
Job DescriptionThe ideal candidate will be a seasoned software engineer who is efficient, accurate and has afriendly approach to deliver support services to our Software clients. Salary Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Securityand SurveillanceFunctional Area Customer SuccessRole Executive Software SupportEmployment Type - Permanent Job, Full TimeWork location Ahmedabad [Prahaladnagar]Client Visit OccasionallyShift Regular Day ShiftJob Role Role would require day in day out client interactions over telephonic calls and remotesession over any desk or any other remote tool. End to End software implementation: installation, configuration, integration, definingvarious policies as per the client requirements etc, and get the certification of completionfrom the client. Train the users functionally and technically on our various softwares aspects. Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoctraining to customers who use the companys product, replying to inbound queries. Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. Ensure customers remain satisfied with the product by educating them about functionalcapabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback toidentify recurring issues and addressing these with the product manager. Maintain excellent service standards, going above and beyond to ensure customersatisfaction and retention. Escalate unresolved queries to respective departments for accurate redressal. Knowledge on ticket management system. Required Skills Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc(Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA. 0 to 2 Years experience in Software - Customer Success / Support Domain. Experience of working with various databases like SQL, Oracle & MS Access or withsoftware implementation & ticketing tool will be an added advantage. Good understanding of computer, internet and IT literacy with the ability to learn newtechnology quickly. Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools Good listening and problem-solving skills Customer service and a customer centric attitudeDesired Personality traits Soft spoken & pleasing, professional, presentable at the same time sharp to handle smalland large clients Technically &Logically Strong Strong analytic, problem solving & Interpersonal Skills Strong work ethics and sense of commitment Ability to balance multiple prioritiesKey Result Areas Customer Satisfaction of assigned clients Problem & query analysis, understanding & SolvingKey Performance Indicators Prompt, responsive, responsible, and friendly approach to client situations Zero customer complaints Client Feedback
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Technical Associate - Software

Spectra Technovision India Pvt. Ltd.

Software Support Software Implementation Technical Support Technical Associate Technical Assistant
Spectra Technovision (I) Pvt. Ltd. is an OEM and leading provider of innovative solutions in Time Attendance Management and Access Control systems. We are actively seeking a dedicated Technical Associate to join our Customer Success Department, based in Bangalore, Gurgaon and Ahmedabad location. As a Technical Associate, you will be responsible for software implementation and post-sales software support, ensuring our clients receive the highest level of service.Key Responsibilities:-Software Implementation: Collaborate with customers to understand their unique requirements and implement our Attendance Management and Access Control software solutions accordingly. Configure the software to meet specific customer needs and ensure successful deployments.-Customer Training: Conduct training sessions for customers to familiarize them with the software's features and functionalities. Provide ongoing support and guidance to help clients make the most of our solutions.-Technical Support: Act as the primary point of contact for customer inquiries and technical issues related to the software. Respond to queries promptly and effectively, providing solutions to ensure customer satisfaction.-Troubleshooting: Diagnose and resolve software-related issues reported by customers. When necessary, escalate complex issues to senior technical teams while maintaining open communication with the customer.Qualifications:- Bachelor's degree in IT or Computer Science BSc or BE or MCA] from an accredited institution.- 1 to 3 years of experience in software support, software implementation, or related technical support roles.- Proficiency in software troubleshooting and problem-solving.- Basic knowledge of SQL/Oracle Database, including the ability to write basic SQL queries to troubleshoot errors.- Strong communication skills, both written and verbal.- The ability to work effectively both independently and as part of a team.- Freshers can apply for Ahmedabad location only.
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