Spa therapists perform a variety of services, including massages, facials, waxing, and manicures and pedicures, in a safe and comfortable manner. They also maintain equipment and inventory, keep their workspace clean and stocked, and uphold hygiene standards. Spa therapists may also: Greet and consult with guests, providing advice and promoting treatments and products Explain treatment steps and answer questions before, during, and after services Keep client records, including services performed and reminders for future appointments Clean equipment and change sheets between appointments Update inventory when supplies are removed from storage Handle client complaints and report injuries or illnesses to management Recommend additional products and services that may benefit the client Spa therapists should have customer service skills, sensitivity, and understanding. They should also be able to work well with their hands, have excellent verbal communication skills, and be thorough and pay attention to detail. Patience and the ability to remain calm in stressful situations are also important.