Software Support Job Vacancies in Bhubaneswar

Urgently requirement of ITI or Diploma candidate as Service / Residential EngineerJob profile:Installation & Commissioning of Electronic Weighbridge at the customer site. Giving online software support to customers. Coordination & maintaining cordial relationship with the customers. Fault Finding & Repair of the Electronic Weighbridge. Attend service calls from customers & provide telephonic support. Job involves travelling.

Electrify Services is One of the Fastest Growing Engineering Services Start-ups and is Looking for a Software Development Leader to Play a Key Role in Helping Our Client Improve Their Product and Take Their Business to the Next Level. this is An Individual Contributor Role with a Direct Impact On Company Growth. We Would like to See this Position Grow as the Company Evolves.if You are Looking for a High-impact and Challenging Role, this Job is a Perfect Destination for You!

Dear candidates,Greeting from rightfit Resources OPC PVT LTD.Job Apply:-https://forms.gle/Z5AttdqEpRC2VCZ6APoistion:- Software Developerexperiance and fresher can apply18k to 75k salary

Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve system issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Responsibilities:Research and identify solutions to software and hardware issues.Diagnose and troubleshoot technical issues, including account setup and network configuration.Ask customers targeted questions to quickly understand the root of the problem.Track computer system issues through to resolution, within agreed time limits.Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).Provide prompt and accurate feedback to customers.Refer to internal database or external resources to provide accurate tech solutions.Ensure all issues are properly logged.Prioritize and manage several open issues at one time.Follow up with clients to ensure their IT systems are fully functional after troubleshooting.Prepare accurate and timely reports.Document technical knowledge in the form of notes and manuals.Maintain jovial relationships with clients.

Position Overview:The Ed Tech ERP and LMS Support Executive is a vital member of the customer support team, responsible for providing technical assistance and guidance to educational institutions and end-users utilizing the ERP (Enterprise Resource Planning) solutions and LMS. This role involves troubleshooting, resolving issues, and ensuring that clients receive the necessary support to maximize the value of their ERP systems.Key Responsibilities:1. Customer Assistance: Provide timely and effective technical support to educational institutions and end-users through various channels, including phone, email, chat, and remote desktop assistance.2. Issue Resolution: Diagnose and resolve technical problems, system errors, and user inquiries related to the ERP system. Escalate complex issues to higher levels of support as needed.3. Documentation: Maintain detailed records of customer interactions, issues, and solutions in a CRM (Customer Relationship Management) system, ensuring accurate and up-to-date documentation.4. Training: Assist clients and end-users in understanding the features and functionalities of the ERP system, offering guidance and training as necessary.5. Problem Analysis: Analyze recurring technical issues and work with the development and QA teams to identify root causes and implement permanent solutions.6. Updates and Upgrades: Assist clients in updating or upgrading their ERP systems to the latest versions, ensuring a seamless transition and minimal disruption.7. Feedback Collection: Collect feedback from clients regarding their experiences with the ERP system and report it to the product development team for continuous improvement.8. Quality Assurance: Conduct quality assurance checks to ensure that resolved issues meet the necessary standards and client expectations.9. Knowledge Sharing: Contribute to the creation and maintenance of a knowledge base, including FAQs and troubleshooting guides, to empower clients to resolve common issues in

Roles & Responsibilities: Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Following up with clients to ensure the problem is resolved. Testing and evaluating new technologies.Male candidates preferableQualification: MCA/ BCA/ BTECH- IT /BSC- ITMMust have own bike and laptopType: Fresher/ ExperienceLocation: Bhubaneswar