Service Desk Analyst Jobs

Hi,Greetings from Wissen Infotech!!!This is further to your discussion with Wissen infotech we are happy to inform you that you have been shortlisted for a face-to-face interview with Wissen infotech.Mention Sharath Mettupalli at top of your Resume.We are looking for only Service Desk Role between 3-5 Years of Experience, only for Bangalore Location and looking only for Immediate Joiners and who can immediate, It will be Work from office JOB with Rotational Shifts, we Does not provide any CAB Facility. Interested Candidates can come for F2F Interview for Below Location and Mention Sharath Mettupalli at top of your ResumeHere are the details of your interview.Date 5th-OCT-2024Time 10 AM-4pmContact Person Sharath MettupalliInterview Location BangaloreMode of Interview Face to faceAddress Bangalore Address:176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066.You are required to carry the following documents with you (MANDATORY)1. Your Hard copy of resume and write Wissen Infotech on top of the resume2. Photo Identity Proof( PAN Card/Voter ID Card/Aadhar Card)3. Copy of this Mail Kindly acknowledge this mail and feel free to call me for any challenges All the Best and kindly keep me posted on the interview process after attending the interview. GOOD LUCK !!

Principle Responsibilities/Accountabilities: Provide excellent internal and external customer service and support the activities of the field sales team in order to meet and exceed sales targets. Generate business leads and follow up on sales opportunities using various digital marketing strategis. Take and process orders, including all administrative activity, producing associated documentation, invoicing, advising on delivery dates, etc. Act as the liaison between the field sales team and internal departments to ensure customer orders are fulfilled efficiently and within agreed deadlines e.g. production department in relation to stock levels, delivery times, advising on service level agreements. Assist the sales team in producing tenders, proposals and quotations. Assist with travel arrangements and organising meeting and exhibition facilities. Carry out general sales administration support such as filing, dealing with customer queries by phone or email. Provide excellent customer service in conjunction with field sales to ensure that any issues are dealt with in a timely manner i.e. Resolves customer complaints by investigating problems; developing solutions; preparing reports. Ensure the CRM and finance systems are fully utilised and kept up to date with all sales activity including logging of leads and following up on requests for quotations. Assist with the preparation of any documentation required when goods are dispatched to customers, e.g. export documentation. Participate in all identified training and development activity including the Sales Academy.Customer focused with a passion to provide excellent customer service at all times. Ability to respond effectively and sensitively to all customer inquiries and complaints and to know when to escalate to a more senior manager. Ability to deal with difficult situations and challenging customers in a professional and supportive manner and to know when to escalate to a more senior manag

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Hiring Fresher IT Support Engineer/ Hardware/ Network Engineer/ Networking/ Fresher!!!5 Days working, Flexible timing, Paid Sick Leaves, Leave encashment, Yearly Appraisal!!!Designation IT Support Engineer/ Hardware/ Network Engineer/ Networking/ FresherJob Location Kolkata, Mumbai, Bangalore, Hyderabad, PuneExperience FresherIT Support Engineer Roles and Responsibilities Installation and configuration of WAN, LAN Take care of Computer, Laptop, Networking Hardware and Software To identify, reproduce & resolve Networking problems of internal users Knowledge of web hosting Install, maintain and troubleshoot network equipment Maintain network routing Fix any hardware or software issues. Installation of Software, printers, outlook, web browsers. Perform regular maintenance checks. Keeping a record of all IT equipment.IT Support Engineer Desired Candidate Profile knowledge of routers, LANs, switches Troubleshooting and other related IT work. The Candidate should be dynamic and ready to accept the responsibility for the field maintenance and installationNote: BE-B-Tech, BCA, Bsc, BBA, B.Com, Diploma.Job Types: Full-time, PermanentSalary Offered: 2.4 LPA to 3.5 LPA

ServiceDesk L1 & L2: Accept incidents/requests. Log incident/request tickets in IT service desk tool. Tickets to be recorded with correct category, severity, description, and workplace user information as per the predefined matrix. Assign incidents/requests to the appropriate technical resolver group and categorize them into the appropriate severity or priority group. Route incidents to vendors for issues pertaining to DC, Network, security, and application support services. End-user workplace tickets to be managed by Customer's end-user support vendor. Follow up with Customer's technical team for incident/request status and manage notifications, including necessary escalations. Escalate tickets that have breached service levels. Log calls with Customers vendors and coordinate for hardware, firmware, and OEM-related calls for assets listed in Service Baselines (pertaining to DC/DR, network, security, and application support services scope). Vendor coordination, handling functional escalation from helpdesk executives. Remote support to Customers end-users by remote device management.

Job Description: -To provide technical support and assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest.To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.Job Details or accountabilities: -- Serve as the first point of contact for customers seeking technical assistance through variouschannels like phone, chat and email.- Experience in Core IT Support, Addressing Clients Worldwide- Experience troubleshooting and configuring desktop hardware and associated peripherals.- Experience In Multi-Factor Authentication and RSA SecurID- Experience In Virtual Desktop Instances (Oracle / Citrix)- Ability to work in a team environment and communicate effectively through chat systems (e.g.Microsoft teams, Skype)- Experience in ServiceDesk Ticketing Tool ServiceNow.- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.- Experience working in a fast-paced environment.- Strong customer service experience.- Excellent communication skills.- Ability to multitask well.- Real time Ticket creation and documentation.- Ability to perform tasks within SLAs.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the SOPs / KBs related to the issue and the relevantdetails provided by customers.- Walk the customer through the problem-solving process.- Escalate unresolved issues to the next level of support personnel.- Provide accurate information on IT products or services.- Record events and problems and their resolution in logs.- Follow-up and update

ANZEN Technologies Pvt. Ltd. is a one stop solution for industry-leading services, solutions and products in the Cyber Security, IT Governance, Risk Management, and Compliance space. We provide End to End security services & consultancy to sectors, ranging from Critical Infrastructure Installations to BFSI, eCommerce, IT/ITES, Pharmaceuticals and many more. We are strongly positioned to understand your needs and deliver the right panacea to your security and compliance requirements. We have established Information Security Management Framework for clients from a wide gamut of industries.Below is the JD-Quickly identify an attack, minimize its effects, contain damage, andremediate the cause to reduce the risk of future incidents.Contact Person- Arpita Singh

Private Bank Recruitment Notice 2022 -- HS pass And Any Graduate Male & Female Can Apply For The Post.Full Time Permanent Job. The Job Profile Is Customer Service Officer And office Executive.-- Designation - CASA Officer , BDE ( Business Development Executive ), Branch Relationship Executive, KYC Verification Department, Documents Collection Department, & More. Needed Criteria For The Job Salary 14k to 20k Age : Between 18 years To 29 yearsGood Communication Skills required District Wise Selection In All Over West Bengal -- Interview Location : Kolkata Venue :6th floor, SLS tower GP Block Salt lake Sector 5, Bidhanagar Kolkata-700091Near : SDF moreReference person : Afsari Khan For Interview Carry CV, Photo, ID Proof, Educational Documents,

A well-established MNC is looking for a product Support Analyst to join their team. The analyst will be responsible for effective and efficient handling of customer support serviceoffered through calls, emails, chats and online customer portal. Be a critical point of contactfor the end users of the products/services in order to resolve issues and requestsat the first level. Mediate communication with the data and technical teams for theresolution as required. Must hold valid passport, as the analyst may be required to travel toglobal offices as part of the knowledge transition process.CTC: As per market standardsLOCATION: ChennaiREQUIRED SKILLSMust have been part of Service Desk/ Application/Product Supportteam that involves co-ordination and interaction with business users via different modeof communication using a service desk tool/system Good understanding of MS office tools General knowledge of the financial domain and specifically, fund data is an addedadvantageIf you are interested in this opportunity and would like to know more about it, please fill in the google forms: If your application is shortlisted, we will contact you within 3 business days of submitting the application. Depending on the number of applications received, we would only be able to respond to the shortlisted applicants. Thanks for your understanding. Thank you for taking your time to go through the opportunity. We look forward to hearing from you!

Hi,Job Description for centralized IT service desk agentRoles and Responsibilities:Understand organizations current and ongoing process.Patiently listen to callers queries / issues and understand it technically / process wise.Provide L1 voice, email, and chat support for L1 IT Issues and queries.Quickly diagnose and troubleshoot basic technical (L1) issues, refer internal KB articles to provide accurate solutions.Ability to quickly understand the root of reported IT issues.Provide resolutions within agreed time limits (Defined SLAs).Properly and timely escalate unresolved issues to appropriate internal teams.Ensure all issues are properly logged.