Senior Customer Support Executive Fresher Jobs in Nashik

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Customer Service Executive (Fresher)

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Nashik
Customer Care Executive Customer Care Customer Support Executive Customer Service Executive Senior Customer Care Executive
Key ResponsibilitiesQuery Management: Responding to customer inquiries regarding product features, pricing, and availability in a timely manner.Complaint Resolution: Handling and resolving customer complaints by identifying the root cause and offering appropriate solutions or alternatives.Service Coordination: Collaborating with internal departments (Logistics, Technical Support, or Finance) to track orders or process refunds.Record Keeping: Maintaining detailed records of customer interactions, comments, and actions taken in a CRM (Customer Relationship Management) system.Feedback Collection: Proactively gathering customer feedback to help the product and marketing teams improve the overall user experience.Upselling/Cross-selling: Identifying opportunities to suggest related products or service upgrades that might benefit the customer (soft-selling).
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Customer Care Executive Jobs For B.A Freshers

Impact HR & KM Solutions

  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Care Executive Customer Care Customer Support Executive Senior Customer Care Executive Customer Support
Key Responsibilities Query Management & ResolutionInbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status.Troubleshooting: Provide basic technical assistance (e.g., helping a customer calibrate a metal detector or navigate an app).Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the companys service-level agreement (SLA). Documentation & FeedbackTicket Management: Record every interaction in a CRM or helpdesk software to ensure traceability.Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department.Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services. Relationship BuildingProactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase.Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).
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Hiring For B.A Freshers - Customer Care Executive

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Customer Care Executive Customer Care Senior Customer Care Executive
Key ResponsibilitiesOmnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.Proactive Outreach: Contacting customers before they report a problem (e.g., notifying them of a shipping delay before they ask) to build trust.Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.
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