Location: Giridih, JharkhandJob Type: Full-timeExperience: 13 years in salon/retail/hospitality management preferredAbout the Role :Were looking for a proactive and responsible Salon Manager who can handle day-to-day operations, lead the team, deliver great customer experience, and drive sales growth at our Studio11 Salon & Spa.Key Responsibilities1. Customer ExperienceGreet and guide customers professionallyEnsure smooth appointment schedulingHandle queries & complaints with a solutions-first approachMaintain high service standards and client satisfaction2. Sales & Revenue ManagementAchieve daily/weekly/monthly sales targetsUpsell services, memberships, and product packagesTrack conversion rates & repeat customer flowMaintain daily sales reports and cash/billing accuracy3. Staff & OperationsCreate staff duty rostersMonitor grooming, punctuality, and disciplineConduct short staff briefings & training follow-upsMaintain hygiene and operational standards across the salon4. Inventory & Vendor HandlingTrack stock levels of beauty & hair productsReorder items on time and minimize wastageCoordinate with vendors for delivery and requirements5. Cash & Billing ManagementManage POS billing systemsHandle cash, UPI, and card reconciliationsPrevent pilferage and maintain financial transparency6. Salon AdministrationEnsure Studio11 brand guidelines are followedMaintain records, attendance, and basic HR paperworkSupport social media content (before/after photos, coordination)Required SkillsStrong communication & customer handlingLeadership & staff managementSales mindset with target-driven approachProblem-solving and decision-makingFamiliarity with salon software (Zenoti, MioSalon, GlamPlus, etc.)Basic computer skills (Excel, billing, reports)QualificationsMinimum 12th pass; Graduation preferredExperience in salon/beauty/hospitality/retail management is an advantagePersonality TraitsPolite, confident, and professionalTrustworthy with cash & inventoryOrganized and punctualPositive attitude with the ability to motivate staffSalaryCompetitive salary + incentives based on performance