Job profile Design and implement Quality Management Framework Conduct process reviews to eliminate NVAs, improve customer service and first-time-right processing Publish process review reports Track implementation of recommendations Conduct process reviews to control processing errors, transaction outliers Conduct Risk Assessment for processes Recommend process controls Publish process review reports Track implementation of process controls Conduct RCA for customer complaints, process failures and non-conformance to SOPs Design and maintain SOPs Review adherence to SOPsTechnical skills: MIS , robotic process automation, SOPSoft skills: Good communication skills, problem solving, interpersonal skills, analytical thinking, process excellence, strategic thinkingEducational Qualification: Software Engineer, B.E ITExperience: 2 or more years of relevant experience