Reporting Tools Job Vacancies in Chennai

Job Summary:We are seeking a proactive and experienced BPO Team Leader to manage and guide a team of customer service agents. The ideal candidate should be skilled in team management, performance coaching, and ensuring smooth day-to-day operations while delivering excellent customer experiences.Key Responsibilities: Lead, mentor, and motivate a team of agents to achieve individual and team KPIsMonitor daily operations, call quality, and customer interactions to ensure service excellenceConduct regular team meetings, feedback sessions, and performance reviewsHandle escalations and resolve customer issues effectivelyMaintain shift schedules, attendance, and workforce planningGenerate daily/weekly/monthly performance reports and share with managementCollaborate with QA and training teams to identify skill gaps and training needsEnsure compliance with company policies, procedures, and service standardsRequirements:Minimum 2 years of experience in a similar role (BPO/Call Center Team Leader)Strong leadership, coaching, and people management skillsExcellent communication (verbal & written) and interpersonal skillsGood understanding of CRM tools and call center metricsAbility to work in a fast-paced and target-driven environmentFlexibility to work in rotational shifts, including weekends if requiredEmployment Type: Full-TimeLocation - OMR/Perungudi - ChennaiShift - Rotational Shift Experience: 2 to 4 Years in a BPO/Call Center Environment with Team Handling ExperienceQualification - Any Graduates Interested Candidate can contact via-Email - sneha@innov.in Phone number - 7708390529Name - Ms. Sneha

ResponsibilitiesWork on R12 upgrade project related to Oracle EBS technical and functional BothPerform impact analysis and identify impacted objects as part pf the upgrade and provide technical fixes to objects identified for retro fitment.Proactively work with Oracle support to resolve technical and application related issues and functionalWork closely with functional team members and clients to understand business requirements.Work with the team on technical issues and provide support for development tasks.Migrate code between test, QA, and production environments.Involve in technical design and development.Location - Chennai/Selam6-10 years of Experience. Any modules will do (finance or SCM)look for candidates with OAF/Workflow/ Forms/ PL/SQL.QualificationsBachelor's degreeEffective communication skillsStrong organizational and interpersonal skillsExperience working with Microsoft Office suiteHigh-energy and passionDemonstrated ability to meet quotas