Recovery Operations Job Vacancies in Bangalore

Key Responsibilities Make outbound calls to customers regarding overdue payments. Explain outstanding dues, payment schedules, and available repayment options. Negotiate payment commitments in accordance with bank policies. Encourage customers to make timely payments and resolve outstanding accounts. Record customer interactions and payment commitments accurately in the system. Meet daily productivity and monthly collection targets. Maintain high standards of customer service while handling difficult conversations professionally. Follow RBI guidelines, bank policies, and company compliance procedures during every customer interaction. Escalate unresolved or exceptional cases to the concerned team whenever required. Ensure confidentiality of customer information and maintain data security. Eligibility Criteria Any Graduate. DRA (Debt Recovery Agent) Certification is Mandatory. Freshers with a valid DRA certification are eligible. Candidates with experience in banking collections, telecollections, customer service, or outbound calling will be preferred. Good communication skills in English and the regional language. Basic computer knowledge and typing skills. Required Skills Excellent communication and interpersonal skills. Strong negotiation and convincing abilities. Active listening and problem-solving skills. Ability to handle customer objections professionally. Target-oriented with a positive attitude. Basic MS Office and CRM system knowledge.