Quality Assurance Analyst Job Vacancies in Noida

Hiring at Offshoot agency! Profile: Quality AnalystExperience: 1 Year or more Salary - 22k ctc to 23k ctc Location: Noida Sector5About the Role We are seeking a detail-oriented and analytical Quality Analyst (QA) to join our BPO team. The ideal candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions to ensure exceptional service delivery. You will work closely with operations, training, and management teams to drive performance excellence and customer Interested? Share your resume on jhasmriti9@gmail.com or 8882630187

Hiring for 2 Quality Assurance Leader Jobs in Ghaziabad,Delhi,Noida,Quality Assurance Analyst, with minimum 7 Years Experience,Required Educational Qualification is : Diploma, B.Tech/B.E with Good knowledge in Quality Assurance Analyst etc.

Outbound Sales ProcessCall audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers, Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management, Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team, 2+ Years of experience in call auditing and quality analyst, Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel, Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station6 days working 9:30 am 6:30 pm (Mon- Sat)

Designation : Quality Analyst (No.of positions-1)Company Name : Realty AssistantExp : 2 to 5yrsSalary :Best is industry Working Hours : 9.5 hrs ( including 1 hr break )Working Days : 6 days working (Day Shift)Office Location :Sector 126, NoidaDesired Candidate Profile :-Keen eye for Process enhancement, with knowledge and prior experiencing of call audits (Process Quality & Comm) -Excellent analytical skills-The ability to identify gaps and provide inputs to improve performance.-A strong will to contribute ,make positive and result oriented changes-Keen eye for detail coupled with analytical and problem solving abilities.-Good verbal and written communication skills.-Basic level knowledge on excel reporting-Assistance for continuous improvement-Providing trainings to agents on quality parameters , KRA's and expectations-Knowledge of quality audit toolsRole & Responsibilities :-Analysis/audits inbound/outbound calls, emails and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support teams-Provides structured and timely recommendations; verbal and/or written feedback to the advisors-Performs mock calls with new joiners post-training to determine readiness for moving into support-Conduct Calibration sessions in sync with Delivery and QA team-Develop, Recommend and monitor corrective and preventive actions-Identify training requirements and coaching-Prepare Daily/Weekly reports-Develops and conducts briefing for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.-Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS Support teams and sitesWFH TILL COVID THEN WORK FROM OFFICE

-> Must have experience of working on Android/IOS apps-> Plan, design, execute and report software tests.-> Review software requirements and provide inputs.-> Prepare and review test plans.-> Prepare test cases, test scripts and test data and Execute tests.-> Preferred knowledge in mobile apps testing.-> Report defects and assist in their understanding.-> Analyze test results and track software testing metrics.-> Prepare and present test reports.-> Preferred knowledge of Bug Tracking Tool, JIRA.-> Proficiency in written and spoken English and Coordinate with teamLocation:-Gurgaon(Work from Office) Pratibha Tanwar