Product Coordinator Fresher Jobs in Mumbai

We are looking for 3 Software Developer Posts in Navi Mumbai,Kopar Khairane, Mumbai,Mahape, Navi Mumbai, with deep knowledge in Software Product Development,System Software Development,Application Software Support,Software Quality Testing and Required Educational Qualification is : Diploma, Advanced/Higher Diploma, Professional Degree, B.Sc, B.Tech/B.E, Post Graduate Diploma, M.Sc, M.Tech

Provide enterprise grade support to our clients over email and phoneAddress core technical queries related to the productTroubleshoot bugs faced by our clients. This typically involves working with REST APIs, APIs, HTML/CSS and JavascriptPerform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databasesCollaborate with Engineering and Data Analytics to help solve customer issues and provide reportsCreate and maintain internal documentation repositories

Your main goal for this role will be to monitor each employees work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Bachelors degree in Business Administration to join this job position.ResponsibilitiesUnderstanding the products and services provided by the company.Preparing company policies and procedures.Developing training lessons with service delivery systems.Managing a team of Customer Support Representatives.Supporting the customer through an email ticketing system and phone calls.Resolving customer complaints and queries.Providing detailed information to customers.Monitoring the performance of individual representatives.Maintaining records of each phone call for future reference.Assisting the HR department with hiring new employees.Providing the new employees with training sessions for enhancing their skills.Offering exceptional customer service and satisfaction.Following up with customers for any further information.Taking feedback from the customers.Negotiating the terms and conditions with the customer.Contributing the work to the companys knowledge base.Maintaining a healthy relationship with the clients.Adhering to the companys rules and regulations.RequirementsBachelors degree in Business Administration or a related field.3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.Good knowledge of managing the performance of the team.Exceptional verbal and written communication skills.Understanding