Performance Management System Job Vacancies in Andheri East

Roles and Responsibilities - Recruit, train agents and generate business through them in the assigned territory.- Responsible for licensing and tracking activation of the same regularly. - To meet agents, lead providers, intermediaries on a regular basis and maintaining records of the same in a planned manner. - Motivating advisory and have a sales orientation - Generate fresh business - Team building

Job DescriptionProcess US ProcessAbout Process A technical trainer provides the skills required to design, create and operatea new technology or applicationTitle Tech Trainer (US Process)Location MumbaiRequirementTotal Experience 3yrs-7yrsRelevant Tech Exp. into Training - 1 yrs +Skillsets-Training Plan:Need to integrate withSFDC KBL3 Confluence public KBs: SupportabilityCondense training:Week 1-2: Onboarding, L1/L2 Model BuildingWeek 3: Support Culture, Support Centric TrainingWeek 4: Features onboardingWeek 5-6: Case Shadowing and Reverse Shadowing, refreshing on trainingSupport-centric TrainingAccesses, Roles & AliasesRhythms and ExpectationsSupport Resources, e.g.: Outstanding Team Topic page, Equinox pages,etc.Product Support Guidelines for SlackHandle and work a casePhone & Chat Training/EtiquetteUser Accessibility Issues Training (Case Type: Access Request)Salesforce TrainingMissing SFDC case handling KBMissing Parent Case trainingSpeakeasy TrainingEnvironments/Data Centers TrainingConfluence TrainingJira TrainingModel Copies TrainingInstallation/Configuration GuidesSplunk TrainingEducation Any GraduateShift Timings US Shift