PBX Jobs

Required Technical Skills Strong experience with PBX / PABX and VoIP technologies. Good knowledge of PBX cabling and connections. Knowledge of SIP, PRI, ISDN, and VoIP protocols, as well as MDF, IDF,PBX installation materials, and call routing. Experience in installing and supporting PBX systems such as Panasonic,Matrix, NEC, Alcatel, or other small and large PBX systems. Ability to configure analog, digital, and IP phones. Strong troubleshooting and analytical skills. Ability to troubleshoot telecommunication and network-related issues.

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services)Location: Hyderabad, IndiaShift: US Shifts (Night Shift)Workweek: 5 days per week (Weekends Off)Job Overview:We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market.Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.Skills & Qualifications: Experience: Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills:o Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony).o Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies.o Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls.o Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure.o Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE).o Hands-on experience with server and network management, including Linux/Unix-based systems.o Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills:o Excellent communication skills, both verbal and written.o Strong problem-solving abilities and analytical thinking.o Ability to manage high-pressure situations and prioritize tasks effectively.o Proven leadership skills with the ability to motivate and manage a team.o Customer-focused mindset with a dedication to delivering exceptional service. Education:o Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Masters degree is a plus.Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage.akhil@vitelglobal.com, 9573584606

PXE Technologies / Power Expert Engineers is a fast-growing player in smart electronic security and automation systems. We specialize in the supply, installation, and integration of CCTV surveillance, biometric attendance, access control, fire alarm systems, intrusion detection, and smart automation solutions for industrial and commercial clients.Key Responsibilities:Installation and configuration of CCTV systems (Analog/IP-based).IP camera setup and NVR/DVR configuration.Network configuration: LAN, Static IP, Port Forwarding.Setup and testing of security alarm systems and motion detectors.Site survey, project planning, and execution.Customer training and support post-installation.Maintaining documentation and installation reports.Handling AMC and support calls.Biometric attendance system setup.Access control systems configuration.Intercom/Video Door Phone installation.Fire alarm panel knowledge.Basic electrical wiring understanding.Skills :Structured and professional communication.Customer handling and field coordination.Adaptive personality and team collaboration.Keen to learn and grow with the organization.

installation, programming, repair, and maintenance of voice and computing products, such as VoIP PBX systems, for a business. You configure the voice server, install and configure the correct VoIP software, and troubleshoot code as needed.

PBX Operator 1. Attend calls and give proper correct information. 2. Provide proper information to customers. 3. Provide connections to mobile phones.4. Answers queries from callers about the Hospitals or patients areas.5. Connect calls to the required extension, re- direct them to another number or place them in a waiting queue if the desired number is busy.6. Deal with problem situations in a professional manner and adequate communication.7. Ability to express courtesy, tact and discretion

Should have 1-2 Years Exp in Telecom Products like Ericsson , Mitel, Avaya , Ip Based Pbx , Video Conference and Troubleshooting

JOB DESCRIPTIONTech Support engineer_Sprinkler ProcessDesignation: Tech support LeadDepartment:Customer SupportJob Type: Full-timeExperience : 1yrWhat Youll Be Doing Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps Improves client references by writing and maintaining documentation. Participates in client training programs by identifying learning issues. Accommodates client disabilities by recommending techniques. Improves system performance by identifying problems; recommending changes. Ensure customer inquiries are responded to within established timeframes andcustomer care & technical support service levels are achieved. Solve basic common customer problems in real-time. If required via remote accessto the clients system. Live Customer interaction for resolving the product problems Data communication/networking troubleshooting Identifying Ozonetel product problems and escalating it to the next level if it iscomplex. Production critical issues need to escalate to the next level. Resolve incidents in a timely manner as per SLAs. Provide guidance, assistance, and mentoring support to junior team members. Keep a track of pending issues at the individual level & share periodic updates tocustomers.Skills and Qualifications: Knowledge in IP PBX & Contact Center solutions (IVR, ACD, Softphone, WebRTC..etc.). Excellent Communication in English & Hindi (verbal & written) as well as strong listening skills. Must have knowledge of Microsoft Windows & Linux Operating systems Good understanding on LAN, WAN Networking, and telecom products (PRI, SIP trunk, ILL). Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions. Ability to logically troubleshoot issues to determine the root cause and present suggested workarounds and solutions. Proven call centre support exp

- Excellent written and oral communication skills in English.- Good customer service experience.- Extremely customer focused with high level of empathy and other soft skills.- A working knowledge of VoIP,SIP,H323 and PBX related protocols, and standards preferred.- Good experience/knowledge of Data Networking.- PBX experience is mandatory.Knowledge, understanding, and practical application of technologies, protocols, and relatedstandards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers.- Good experience and knowledge of Telephony protocols and interfaces, T1, E1,PRI, QSIG, and analog trunking. A complete understanding of the technologies and protocols that are required to deployand manage a distributed architecture, e.g., numerous devices connected across an IPnetwork.- Experience/knowledge of the Contact Center environment, including call flow, CTIintegration, Reporting and Work Force Management.- A complete understanding of current telephony applications and the vendors that supplythe applications including Collaboration and Conferencing, ACD, IVR, and CTI, IM .- Knowledge, understanding, and practical application of basic computer systems includingdisk management, file systems, memory management and related concepts.- Bachelor??s degree or related experience is required. Microsoft MCSE and/or CISCOcertifications are considered a plus.Experience: 1+ yrs ?? 4yrsExcellent communication skillsShifts: 24 / 7 rotationalJob Location: Chennai- Focus on rapid identification and resolution of customer issues.- Provide first level support to partners and customers.- Answer questions and perform initial triage on problem reports.- Document each customer interaction using either our Siebel or Salesforce.com CRMapplication, depending on type of phone system being supported.