Payment Followup Job Vacancies in Rajkot

We are looking for a dedicated Customer Coordinator to join our team in Rajkot. The ideal candidate will have 1 to 3 years of relevant experience and a background in B.B.A or B.Com. This is a full-time position that requires you to work from the office.Key Responsibilities:- **Handle Customer Inquiries**: Respond to customer questions and concerns via phone and email promptly and courteously, ensuring a positive customer experience.- **Manage Orders and Deliveries**: Oversee the processing of customer orders, including tracking deliveries and coordinating with logistics to ensure timely fulfillment.- **Maintain Customer Records**: Keep accurate and organized records of customer interactions and transactions in our database, ensuring all information is up-to-date and accessible.- **Collaborate with Teams**: Work closely with sales, marketing, and logistics teams to ensure that customer needs are met and any issues are resolved efficiently.- **Provide Feedback**: Gather customer feedback and report insights to the management team for continuous improvement of services and processes.Required Skills and Expectations:- Strong communication skills, both written and verbal, to interact effectively with customers and team members.- Good organizational skills, with the ability to manage multiple tasks and prioritize demands in a fast-paced environment.- Proficiency in using computer software, including CRM systems and Microsoft Office suite.- A proactive attitude with a focus on customer satisfaction and problem-solving.- Team player who is willing to contribute ideas and work collaboratively with others.