NOC Support Engineer Jobs

Handling complex technical support issues.Conducting site visits, monitoring schedules, and supervising techniciansIntroduction of multi-vendor network devices with the monitoring systemsAnalyzing data, monitoring expenditure, and drafting progress reports.

Job Summary:The NOC Engineer is responsible for network monitoring, troubleshooting, and support for telecom services. The role ensures the stability, security, and performance of network infrastructure by identifying and resolving network issues, coordinating with field engineers, and maintaining communication with stakeholders.Key Responsibilities:1. Network Monitoring & Management:Monitor network performance using specialized tools and software.Ensure the telecom network, including voice, data, and fiber systems, operates optimally.Proactively detect, diagnose, and escalate network issues and alarms.2. Issue Resolution:Identify and troubleshoot telecom network outages, latency, and connectivity issues.Collaborate with network engineers and field technicians to resolve hardware and software issues.Perform root cause analysis and implement solutions to prevent future issues.3. Maintenance & Support:Execute routine network maintenance tasks like software updates, hardware upgrades, and configuration changes.Support service provisioning, testing, and deployment activities.Liaise with service providers to ensure service-level agreements (SLAs) are met.4. Documentation & Reporting:Maintain and update network documentation, including configurations and issue resolution procedures.Generate daily, weekly, and monthly reports on network performance and incident trends.5. Incident Management:Actively participate in incident response and resolution to minimize service impact.Escalate critical issues to senior engineers or management as necessary.Manage ticketing systems for incident tracking and resolution.6. Collaboration & Communication:Work closely with telecom vendors, service providers, and internal teams for efficient service delivery.Provide updates and information to customers or stakeholders about network performance or service outages.7. Security & Compliance:Ensure the security of telecom infrastructure by following industry-standard secu

Key Responsibilities:Technical Support:Provide technical support and assistance to customers regarding router configurations, troubleshooting, and maintenance.Diagnose and resolve network-related issues reported by customers and provide timely and effective solutions.Product Knowledge:Maintain an in-depth understanding of the company's routers, networking products, and related technologies to effectively address customer inquiries and issues.Stay updated with product updates, releases, and new features to provide accurate and up-to-date information to customers.Customer Communication:Communicate with customers in a professional and courteous manner to gather information, explain solutions, and ensure customer satisfaction.Provide clear and detailed instructions to customers for configuring and optimizing router settings.Documentation:Create and maintain detailed documentation including troubleshooting guides, FAQs, and knowledge base articles to assist both customers and internal teams.Document and escalate customer-reported issues to the appropriate teams for resolution and future reference.Collaboration:Collaborate with cross-functional teams, including product development, quality assurance, and sales, to address complex customer issues and provide valuable feedback for product improvements.Participate in team meetings and knowledge sharing sessions to enhance overall team performance and expertise.Training and Education:Conduct training sessions for customers and internal teams to enhance their understanding of our products, configurations, and best practices.Stay informed about industry trends, certifications, and advancements in networking technologies to continuously improve your knowledge and skills.Qualifications:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience in network support, preferably in a routers manufacturing or service provider company.Strong understanding of networking .

NOC Technician Responsibilities:- Collaborating with the IT team on the development and maintenance of network infrastructure.- Providing technical end-user support, performing troubleshooting, and resolving network issues.- Maintaining internet domains and enhancing intranet performance.- Running diagnostic tests on the communication between computers, routers, modems, and servers.- Installing, configuring, and updating networking accessories for end-users.- Optimizing server capacity and performance to keep up with demand in network traffic.- Developing data security, backup, archiving, and retrieval procedures.- Training junior IT staff and providing on-site field technicians with remote technical support.- Enhancing network security, as well as documenting network processes, repairs, and cabling layouts.- Keeping informed of advancements in network infrastructure and technologies.NOC Technician Requirements:- Bachelor's degree in computer science, information science, or specialization in network engineering.- Certified Cisco, CompTIA, or Microsoft network professional preferred.- A minimum of two years' experience as a NOC technician, or similar.- Advanced knowledge of network technologies, connectivity, protocols, and security.- Superb analytical and problem-solving skills.- Great interpersonal, communication, and collaboration abilities.- Excellent organizational and time management skills.- On-call availability outside of business hours to resolve urgent network issues.