noc technician responsibilities:
- collaborating with the it team on the development and maintenance of network infrastructure.
- providing technical end-user support, performing troubleshooting, and resolving network issues.
- maintaining internet domains and enhancing intranet performance.
- running diagnostic tests on the communication between computers, routers, modems, and servers.
- installing, configuring, and updating networking accessories for end-users.
- optimizing server capacity and performance to keep up with demand in network traffic.
- developing data security, backup, archiving, and retrieval procedures.
- training junior it staff and providing on-site field technicians with remote technical support.
- enhancing network security, as well as documenting network processes, repairs, and cabling layouts.
- keeping informed of advancements in network infrastructure and technologies.
noc technician requirements:
- bachelor's degree in computer science, information science, or specialization in network engineering.
- certified cisco, comptia, or microsoft network professional preferred.
- a minimum of two years' experience as a noc technician, or similar.
- advanced knowledge of network technologies, connectivity, protocols, and security.
- superb analytical and problem-solving skills.
- great interpersonal, communication, and collaboration abilities.
- excellent organizational and time management skills.
- on-call availability outside of business hours to resolve urgent network issues.