Negotiation Skills Fresher Jobs in Moradabad

As a Collection Executive, you will be responsible for managing the collection of outstanding payments and maintaining a positive relationship with customers. Your role is essential in ensuring that the company's financial targets are met.**Key Responsibilities:**- **Contacting Customers:** You will reach out to customers via phone or email to remind them about unpaid invoices and outstanding payments.- **Negotiating Payments:** You will work with customers to negotiate payment plans, helping them to settle their debts in a way that is manageable for them while ensuring company revenues.- **Maintaining Records:** Accurate documentation of interactions with customers and payment agreements will be expected to track progress and follow up effectively.- **Resolving Disputes:** You will address any queries or disputes from customers regarding their bills or payments, aiming to resolve issues promptly and maintain customer satisfaction.- **Collaborating with Team:** You will work closely with the finance team to report on collection progress and any challenges faced in the collection process.**Required Skills and Expectations:**You should have strong communication skills, both verbal and written, to effectively engage with customers. A basic understanding of financial documents is essential. Being organized and detail-oriented will help you manage multiple accounts efficiently. You should be confident in negotiating and persuasive, as you will be encouraging customers to make payments. A positive attitude and the ability to handle difficult situations calmly are also important for success in this role. Having experience in customer service or sales will be an advantage, although it is not mandatory.