MED Representative Job Vacancies in Hyderabad

We're Hiring: Customer Support Representative (Afternoon Shift) Location: [Hyderabad (Hybrid)] Shift: 1:00 PM 10:00 PM (Cabs Provided) Experience Level: 25 Years Preferred (Entry-Level Welcome)Are you passionate about delivering exceptional end-to-end support in a global SaaS environment? We're looking for dynamic, tech-savvy professionals who can handle complex workflows, resolve issues efficiently, and thrive in high-priority escalation scenarios. What We're Looking For: Strong communication skills No compromise Background in Engineering / BTech / Computer Science Experience in end-to-end support (licensing, application, access issues, etc.) Familiarity with incident/change/problem management (ITIL framework) Experience supporting SAAS platforms (Salesforce, AWS, etc.) Experience with ticketing tools like ServiceNow (ITSM/HR/ITAM preferred) Prior exposure to international voice support (US/UK markets) Ability to create/update Knowledge Base Articles Comfortable handling high-level escalations and agitated users Note: We're NOT considering candidates from pure technical support/helpdesk support roles. Day-to-Day Responsibilities: Triage & troubleshoot issues via phone/ServiceNow Escalate to internal/external teams when needed Guide customers through resolutions and document solutions Contribute to UAT and internal process improvements Help improve self-service content by identifying documentation gaps Preferred Backgrounds: Candidates from companies like Salesforce, AWS, Deloitte with SaaS troubleshooting experience have an edge! Bonus if you know: How cloud computing differs from SaaS How to manage escalations tactfully Workflow troubleshooting from start to resolution Training will be provided.If you're ready to elevate your support career with a product-driven global team we want to hear from you! Apply now or DM me for more details!#CustomerSupport #SaaSSupport #ITIL #ServiceNow #IncidentManagement #SupportJobs #TechCareers #NowHiring #EscalationManagement #VoiceSupport #AfternoonShift

Job Description: This profile would require extensive market coverage by the sales representative to diagnostic centers/clinics, hospitals, and medical colleges. Discovering new leads, market assessment, and delivering the sales pitch. Such an individual is the physical point of contact the firm has with its customer and they have to inform the customer about technical know-how, negotiate and finalize orders. This would include daily reporting and feedback Preparing monthly reports, follow-ups, and cold-calling customers e.t.c are all part of the job role.