Minimum office attendance should be 95%2Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3Candidate should attend 80% In house Training conducted by Cotek4Productivity should be 80% of desire target check through DMS / IRIS Report5Efficiency should be 80% of desire target check through DMS / IRIS Report6Internal Repeat should not be
Minimum office attendance should be 95%2 Candidate is responsible for NPS score target as per RIPLChecking and monitoring the cleanliness housekeeping in all reception area/CustomerLounge4 Greeting to all reported customers, guiding them to wait if service advisor are busy.s Maintaining the Service Tracker at vehicle reception of reported customer6 Preparations of repair order bunch/ICM consultations7 My Renault Download in customer mobile; Penetration target-35%8 Collect Instant feedback & punch in DMS and IFC tab and take customer lounge feed back9 Repair Order verifications10 Additional SDR data calling11 Sharing of reports12 Maintaining the KPI's as per the Care 2.0 target for IFC,MYR