Malayalam Telecaller Jobs

K9HR SOLUTIONS, Jahanvee Patel, HR Manager (+91 93134 24062 hr01@k9hr.com) is looking for skilled Malayalam Telecaller to join our team in Rajkot. The ideal candidate will have 1 to 3 years of experience in a telecalling role and be fluent in Malayalam. This position requires a female candidate who is ready to work full-time from the office. **Key Responsibilities:**- **Making Outbound Calls:** Contact potential and existing customers via phone to promote services or products, ensuring effective communication and professionalism. - **Answering Incoming Calls:** Respond to customer inquiries and provide accurate information regarding services, helping to resolve issues or concerns efficiently. - **Maintaining Customer Records:** Keep detailed records of customer interactions and transactions, ensuring information is up to date and easily accessible for future reference. - **Gathering Feedback:** Collect feedback from customers about their experiences and suggestions to help improve service quality and customer satisfaction. - **Meeting Sales Targets:** Work towards achieving individual and team sales targets, contributing to the overall success of the company.**Required Skills and Expectations:**The candidate should possess excellent communication skills in Malayalam and basic proficiency in English, enabling clear interactions. A strong customer service orientation is essential, along with effective listening skills to understand and address customer needs. Proficiency in using telecommunication systems and basic computer skills is expected. The ideal candidate should be self-motivated, have good time management skills, and be able to work well in a team environment. Previous experience in sales or customer support will be an advantage.

As a Customer Care Associate, you will play an essential role in ensuring customer satisfaction and support. Your primary focus will be assisting customers with their inquiries and providing solutions in a friendly and professional manner.**Key Responsibilities:**- **Respond to Customer Inquiries:** Address queries via phone, email, or chat, ensuring timely and accurate information is given to customers.- **Resolve Customer Issues:** Identify and troubleshoot problems customers face, providing effective solutions to ensure a positive experience.- **Maintain Records:** Accurately log customer interactions and issues in the system to help track queries and resolutions.- **Follow Up:** Proactively reach out to customers to ensure their issues have been resolved to their satisfaction.- **Provide Product Information:** Inform customers about product features, services, and promotions, guiding them in making informed decisions.- **Collaborate with Team Members:** Work closely with colleagues and other departments to share insights and improve customer service processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting effectively with customers.- **Problem-Solving Ability:** You should be able to think critically and offer solutions to customer issues.- **Empathy and Patience:** A customer-focused attitude is necessary to understand customer concerns and address them with care.- **Basic Computer Skills:** Familiarity with computer systems and software is important for logging information and tracking customer issues.- **Team Player:** You should be able to work well with others, sharing knowledge and supporting your team. The ideal candidate will have a positive attitude and a willingness to learn. This role is based in Thoraipakkam and requires candidates to work from the office.

K9HR SOLUTIONS, Jahanvee Patel, HR Manager (+91 93134 24062 hr01@k9hr.com) is looking for Kannada Telecaller in Rajkot, you will be responsible for effectively communicating with customers, promoting services, and providing support. **Key Responsibilities:**- **Customer Outreach:** You will reach out to potential customers to introduce and promote our services, guiding them through the offerings.- **Lead Generation:** Identify and qualify potential leads through calls, effectively discussing their needs and how our services can help meet those needs.- **Customer Support:** Handle inquiries and provide necessary information to customers, ensuring they have a positive experience while interacting with us.- **Database Management:** Maintain and update customer records in the database, ensuring all communications are logged accurately.- **Feedback Collection:** Gather customer feedback and report it to the management team to help improve services and address any concerns.**Required Skills and Expectations:**- **Language Proficiency:** Fluency in Kannada is essential, as you will be communicating with Kannada-speaking customers. Proficiency in English or Hindi is a plus.- **Communication Skills:** Strong verbal communication skills are necessary to clearly convey information and provide assistance to customers.- **Persuasive Abilities:** You should be able to persuade and encourage customers to engage with our services effectively.- **Experience:** A minimum of 1-3 years of experience in telecalling or customer service is required to ensure familiarity with the role's demands.- **Team Player:** Ability to work well in a team environment while meeting individual targets. This role is a full-time office position, and we are looking for an enthusiastic female candidate ready to contribute to our team.