L1 Technical Support Engineer Female Graduate Jobs in Bangalore

Job briefWe are looking for a qualified Computer Technician to install, maintain and repair computers and networks. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities.As a computer technician you must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality.The goal is to install and maintain high quality networks and computer systems.ResponsibilitiesSet up hardware and install and configure software and driversMaintain and repair technological equipment (e.g. routers) or peripheral devicesInstall well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)Manage security options and software in computers and networks to maintain privacy and protection from attacksPerform regular upgrades to ensure systems remain updatedTroubleshoot system failures or bugs and provide solutions to restore functionalityArrange maintenance sessions to discover and mend inefficienciesKeep records of repairs and fixes for future referenceOffer timely technical support and teach users how to utilize computers correctlyRequirements and skillsProven experience as computer technician or similar roleExperience with LAN/WAN networksThorough knowledge of computer systems and IT componentsGood knowledge of internet security and data privacy principlesExcellent troubleshooting skillsVery good communication abilitiesExceptional organizing and time-management skillsBSc/BA in Computer Science, engineering or relevant fieldRelevant certifications (e.g. CompTIA A+) will be an advantage

We are looking for L1 Support Staff having knowledge of Computer Hardware & Networking. Candidate must have fluency in English & Hindi.Mainly place of work will be at School.

Role details:We are starting to build our support function in India and are looking for a cohort of Support Analysts and Engineers to work with our customers in Europe and Asia. This team is the first line of contact with our customers and really sets the tone for their customer support experience.Requirements: 2+ years in a customer facing technical support role support SaaS products using SQL as a backend Experience in providing Phone and Email support to customers Experience with SQL, javascript, html, css preferred. SQL support experience is mandatory. Ideal candidate has worked in a startup with headquarters in the US Comfortable working night shifts and weekends. Comp days off during the week. Rotating shifts on a 3 month basis Experience in managing customer escalations - especially technical escalations This is a new team in a very startup mode and a lot of processes are still getting flushed out. Candidate must be comfortable working in a brand new team in a collaborative but dynamic environment.

Responsibilities- Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud SAAS- Analyse events, perform troubleshooting and incident response, communicatewith internal stakeholders and track events & problems through to resolution- Build & maintain SOP, tribe knowledge for necessary monitoring, automationactivities- Closely collaborating with Production engineering & DevOps on SAASimprovementsDesired Skills And Experience- Minimum 1 year of experience as a NOC engineer and/or Linux sysadmin and/orinstrumentation engineer- Working knowledge of public cloud environments(AWS/Azure/GCP) &Kubernetes orchestrated containerized workload is a plus- Experience on any monitoring & instrumentation tools (Prometheus/Grafana, newrelic, elastic or equivalent)- comfortable on automations (Jenkins, Python, Shell scripting)Soft Skills- Strong written and verbal communication skills.- Candidate must know to speak, read and write Bengali- Highly team oriented & practises collaboration as a key to success- Strong attention to details and able to handle concurrently multiple tasks.- Ability to work independently under minimal supervision- Willing to work on shift basis (Day & Night)