IT Service Delivery Manager Jobs

Leading Pharma Packaging is a leading global manufacturer of comprehensive pharma packaging solutions for the pharmaceutical industry.Key Responsibilities: Monitor daily operations with regards to service desk. Propose projects to improve services to end users for Global level. Propose a generic CAB/ Change Management process and ensure all IT departments follow the CAB instructions. Coordinate the CAB (Change Advisory Board) Monitor local Infrastructure e.g. server hardware, network, software & operating systems. Pro-actively work together with the different IT Centre of Excellence to resolve any issue. SPOC for local business on any IT related questions, manage local IT budget and ensure customer satisfaction. Negotiate together with procurement team for Service Agreements with external providers. Management of CCTV surveillance system, Meeting Room VC devices and Telephone system.Other Important Aspects: Solid infrastructure knowledge around Network (Fortinet, Cisco), Security and data centres (VMWare, Veeam). Cloud knowledge (Azure) is a PLUS Vendor management to deliver excellent service delivery to end customers. Experience of working in Tally Prime environment is an asset and experience of working in ERP (SAP/Oracle/JD Edwards etc.) environment is good to have. Graduate in any specialization with / Diploma/ Degree in Computer Science/ Hardware & Networking Good understanding of IT Environment & Functional business needs with 7 to 9 years of Experience.

Role and Responsibilities: Develop new business and long term account opportunities through prospecting using a variety of lead generation methods. Very strong in Presentation and demo also handled E2E sales cycle. Travel to customer sites and tradeshows to promote companys products and services. Establish strong customer relationships by providing accurate and timely information to customers regarding inquiries such as product features, pricing, quotes, and issues/concerns. Complete RFP's and preparation of commercial proposals Follow up on submissions, negotiate and close business. Be aware of organizational growth initiatives regarding market and target customer segments, and the companys potential to meet customer needs Oversee, maintain and upgrade existing accounts to ensure ongoing client satisfaction. Present product / services matching the prospect needs Ensure accurate and complete information is captured in CRM. Perform data quality checks routinely. Achieve weekly, monthly, and quarterly pipeline funnel building targets and new account acquisition targetsSkills and Competencies: At least 2-5 years of sales experience selling in the B2B segment. and consistently achieved/exceeded sales targets Experience in the Software domain, preferably in a cloud-based platform with the SaaS model. Experience in the HR & Payroll domain will be value-added. Thorough understanding/appreciation of software product sales. Must be extremely effective at initiating high-level contacts in accounts and have strong presentation skills to close the sale. Ability to generate leads and build the business in a wide-open market.Education and Technical Proficiency Graduate, MBA preferred Should have worked with at least one CRM software for planning and recording sales activities. Excellent verbal and written English communication skills. Self-starter, goal oriented, and ability to work independently to meet company objectives.

We are looking for enthusiastic Project Manager to take care of Project management for our company. Responsibilities: Managing the entire product life cycle - conceptualization, design, development, Q/A, maintenance and new version up gradation. Handle and address any issues regarding the development : technical difficulty or team management & get all issues resolved by coordinating with other technical experts or if required any other department for the same. Coordinate with internal resources and third parties/consultants for the flawless execution of projects. Maintaining Agile environment and meeting the product delivery deadlines. Lead and manage the day to day activities of their team. Establish and maintain a proper communication channel among all the stakeholders and report and escalate the same to management as needed. Tracking status of team's work and ensuring deliverable are produced on agreed schedules in coordination with the other stakeholders.Required Candidate profile: Minimum experience 8+ years with at least 3 years in team management.Must have experience into Python or react or both Strong technical background with understanding and/or hands-on experience in software development and web technologies Must have good project management skills and experience in handling international clients & escalation management. Experience in leading a development team following Agi methodology (Team Size could be of 10 to 15 resources as well).

Responsibilities: Automate operations and processes for Caregivers and Patients. Gathers, manages and prioritizes business requirements.. Works closely with Operations and Technology to ensure business case and customersatisfaction goals are met. Develops the business case for new developments and improvements to existingprocesses. Contribute your expertise to product documentation and training materials. Work with departmental managers to outline the specific data needs. Perform exploratory data analysis to identify trends, patterns, and relationships indata. Manage interdepartmental coordination to ensure smooth project execution. Track project performance periodically to ensure both short-term and long-termgoals are met

The Project Manager provides the single point interface between the customer and the delivery team to ensure smooth and timely delivery of quality software to the customer. Prepare and manage project plans (project, release, sprint) with clear achievable milestones Identify risks and dependencies for the projects he manages. Ensure the project is implemented on time within contractual obligations. Responsible for scope management and change management. Follow-up with customers to resolve any dependencies and help manage issues/bottlenecks in implementation. Conduct regular project review meetings. Be an escalation point for implementation team to coordinate with various partners to eliminate any bottlenecks or mitigate any risks. Communicate status to senior management and customers regularly. Should have the ability to manage multiple projects in parallel for various customers. Able to identify impact on project plan due to new changes coming up during the project execution. Interface with customers and understand functional requirements and objectives Working closely with customers / business analysts / technical architects for ensuring that right design and architecture is agreed up on for the projects. Escalate issues to senior management or customer if required appropriately Able to influence and implement the best practices of Agile across project teams Ensure compliance with development standards, development process and the documentation requirements. Continuous learning to keep abreast with developments in technology. Provide guidance on functional and technical matters to all the members in the team, if required take support from external team members. Participate in presentations and demonstrations of the software to customers. Identify training needs for the project team to improve productivity and quality of delivery Build a strong team to manage and execute the projects Work with team continuously

ANZEN Technologies Pvt. Ltd. is a one stop solution for industry-leading services, solutions and products in the Cyber Security, IT Governance, Risk Management, and Compliance space. We provide End to End security services & consultancy to sectors, ranging from Critical Infrastructure Installations to BFSI, eCommerce, IT/ITES, Pharmaceuticals and many more. We are strongly positioned to understand your needs and deliver the right panacea to your security and compliance requirements. We have established Information Security Management Framework for clients from a wide gamut of industries.Below is the JD-Quickly identify an attack, minimize its effects, contain damage, andremediate the cause to reduce the risk of future incidents.Contact Person- Arpita Singh

Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on time, within the scope and budget Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track the progress Use appropriate verification techniques to manage changes in project scope, schedule, and costs Measure project performance using appropriate systems, tools, and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentationRequirements and skills Great educational background, preferably in the fields of computer science or engineering for technical project managers Proven working experience as a project administrator in the information technology sector Solid technical background, with understanding or hands-on experience in software development and web technologies Excellent client-facing and internal communication skills Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills Strong working knowledge of Microsoft Office

We are looking to hire a positive, proactive IT project manager to oversee project teams and to ensure IT projects are completed on time. The IT project manager will establish a Project Management Office (PMO), and direct and coordinate the utilization of resources across divisions of the project to reach targets. The IT project manager will ensure compliance with budget and other project requirements. You will document instructions for end-users and assist with the testing of the final product. You will communicate with stakeholders during all phases of the project, and close it efficiently. In this role you should deliver an extensively recorded, tested, intact, and operative product within delivery time frames and budget. Ideal candidates will be analytical and have a positive demeanour.IT Project Manager Responsibilities:1. Assisting in establishing a Project Management Office to oversee multiple projects.2. Liaising with stakeholders such as project personnel, vendors, and end users regarding project requirements.3. Outlining, defining, and initiating the project.4. Implementing document control policies and documentation templates.5. Maintaining a good working knowledge of assigned component projects.6. Evaluating standards of component products.7. Monitoring project progress and implementing changes where necessary.8. Monitoring expenditures in accordance with the budget.9. Ensuring compliance with objectives, organizational policies, procedures, and standards.10. Compiling project reports and informing management regarding problems.11. Ensuring project complies with best practices, SOPs, PMO policies, and other policies.IT Project Manager Requirements: 3+ years of experience in a project management role. Understanding of MSP ticketing and Alert Management Systems. Thorough understanding of project management fundamentals. Understanding of software development life cycle. Outstanding leadership, organizational, and time management skil

Good understanding of, and experience with Information Risk Management, IT Security and Compliance and Security Controls and AuditAdvanced understanding of internal and external IT security standards, SOX, PCI, SOC2/1, ISO27001 standards and relevant legal compliance aspects.Robust understanding of, and solid experiences with the impact of Security on application development and operations as well as the IT Infrastructure.Ability to promote high performance teams, working with inclusiveness and cultural diversity, across organizational boundaries.Good understanding of cloud security requirements and third-party control assurance.Ability to interface with different groups (Third parties, Business and IT) internal and external to IT (security) and to network globally across Group businesses, as well as with external groups.Technical knowledge & relevant experience in security domains /technologies related to:Infrastructure/Network securityIdentity and Access ManagementBusiness Impact AssessmentApplication securityData Leakage PreventionEnd-Point ProtectionWeb filtering technologies, Proxies and firewalls.Vulnerability Assessment / Penetration TestingKnowledge of Data Security Standards, Privacy PrinciplesDriving Platform / Application security and complianceAbility to foresee and identify mitigation strategies for RisksCandidate must also:Display excellent communicating and influencing skillsDisplay analytical and problem-solving skillsBe pro-active and self-motivatedDisplay strong interpersonal and negotiating skills with all levels of staff.Display Ability and eagerness to quickly learn new technologies.QualificationsA qualification in CISSP, CISA, CRISC or CISM

JOB LOCATION: AFRICA-The employee will be responsible for business development, approaching new corporates and channel partners tie-up for travel related services.-Coordinate and align with the Global Travel teams initiatives, policies and other supplier negotiations (like Airlines/ Car rentals/ Hotels).-Drive sales initiatives and achieve targets from existing as well as new customers.-Sending quotations and samples to the customers and follow-up for rders.-Regularly coordination with the corporate for providing new services.-Maintain all the data in CRM and update management with MIS.-Ensuring maximum customer satisfaction by closely interacting withpotential clients & understand their requirements.IF INTERESTED SEND UPDATED CV ONThanks & Regards, Asiya Attar, Senior TA Specialist Talent Acquisition HR Department Time Legend IT & HR Consulting Solutions Group Satguru Travels & Tours LLC Corporate HR I Office #601, Pentagon Tower P5, Magarpatta City, Hadapsar, Pune

The main function of the Technical Project Manager is to lead a small teamof software engineers whose primary responsibilities are to design, develop,and maintain software solutions on web, cloud-based or mobile platforms.In this capacity. The Technical Project Manager is responsible for the delivery of theassigned tasks at the module, sub project or project level by leading thesoftware development process. A person with passion for conceptualizingand creating innovative digital solutions for business transformation will bean ideal fit for this position. The Technical Project Manager is responsible for driving functionalspecifications, user stories, epics, high/low level designs, test, integrationand deployment strategies and subsystem interfaces. The Technical Project Manager shall make use of well-established designpatterns and architectures, choice of software algorithms and follow agiledevelopment processes. The Technical Manager is responsible for project planning, projectmanagement and process implementation. Playing the role of a local proxy-product owner, setting up the scrum teamsand executing the project using the defined Scrum process andcontinuously improving the team's Agile approach.Responsibilities and Duties: Effectively estimate, plan, manage and deliver 4 to 6 medium and smallsized projects executed by one or more scrum teams. Ability to learn and manage a mix of projects on various fronts such as -desktop, cloud, mobile, and backend technologies. Drive specifications, user stories and epics, high level design, low leveldesign, data structures, and choice of algorithms, decision on developmentplatforms, system interfaces and test plans. Manage the quality of the work products and ensure that work is done asestimated. Resolve system design / interface issues that surface duringimplementation and resolve dependencies Responsible for highlighting problem areas (with enough time to act) andtaking action to mi

MS Office, Administrative Operations, Fast Learner, Smart communicator to speak with Client and customers about company IT services, scheduling meeting for Sales Managers, Develop proposals and presentations for potential Create customer invoices and billing quotes for payment. Knowledge of email skill, meeting customers in case required, Resolved any customer issues to ensure 100% customer satisfaction.

Skills Required: Project Delivery - Understands different project methodologies, project lifecycles, major phases, dependencies and milestones within a project, and the required documentation needs. Planning - Experienced with planning, estimating, staffing, organizing, and working on multiple projects. Has monitored and dealt with critical paths and risks areas. Service Delivery - Good understanding of concepts of service delivery and support and how this can be affected by technical delivery. Technical Knowledge - a very good broad understanding of a wide variety of technologies pertinent to Web & Mobile Applications. Leadership skills and Management Project Management experience in managing Web/Mobile application development Excellent communication skills (oral and written) with senior stakeholders, business subject matter experts Strong analytical and problem solving skills Ability to quickly learn new technology, business domains and processes Proven ability to multitask, be flexible and work hard, both independently and in a team environment, in a high pressured environment with changing prioritiesRoles & Responsibilities: To be responsible for leading project teams to develop and deliver solutions on projects Delivery of project outputs on time and in accordance with the allocated budgets, and ensuring Client endorsement. Build strong working relationships with clients, partners, consultants and contractors. Co-ordinate multi-disciplinary activities and inputs by the project team, including specialist inputs from a pool of resources may be from outside your team, to ensure an integrated solution Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Ensure Team Leads under you follow coding standards, and be responsible for code quality since it is the primary deliverable in our projects. Be hands-on while the team gets stuck on tech