Array ( [0] => it-operations-executive [1] => bangalore ) IT Operations Executive Graduate Jobs in Bangalore
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IT Operations Executive Graduate Jobs in Bangalore

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Face-to-Face Interview For Process Specialist Jobs (Freshers)

Hyres

Voice Process International Non Voice Business Process Outsourcing BPO Operations Desktop Support IT Technical Support Engineer Troubleshooting Skills OS Installation Hardware Firewall Firewall Management Software Installation
ob descriptionAre you a bilingual powerhouse with excellent communication skills in both English and Hindi? Are you looking for a dynamic and fast-paced work environment where you can utilize your language proficiency? Look no further than Hyures!Key responsibilities:1. Handle inbound and outbound calls in a professional and courteous manner, assisting customers with their queries and concerns.2. Respond to emails and messages in a timely and efficient manner, providing accurate information and resolution to customer issues.3. Maintain detailed records of customer interactions and transactions, ensuring all information is accurately documented.4. Collaborate with team members and other departments to escalate complex issues and provide seamless customer service.5. Stay updated on product knowledge and company policies to provide accurate information to customers.6. Meet and exceed performance metrics, including call handling time, customer satisfaction, and resolution rates.7. Continuously strive to improve processes and contribute to a positive team environment.Key Roles and Responsibilities:Technical Support:DSEs provide on-site and remote support to users, addressing hardware, software, and network-related issues. They troubleshoot problems, diagnose system failures, and identify root causes, ensuring smooth operation of desktop environments.Hardware and Software Management:DSEs are involved in installing, configuring, and upgrading hardware and software, including operating systems, applications, and peripherals. They may also manage software licensing and ensure compliance with company policies.Problem Resolution:DSEs handle a wide range of technical issues, from basic user queries to complex hardware and software problems. They document solutions for future reference and to create a knowledge base.End-User Training:DSEs may provide training to users on new software, hardware, or systems. They explain troubleshooting steps and provide guidance on proper usage of technical systems.Network Connectivity:DSEs troubleshoot network connectivity issues, ensuring users can access necessary resources and communicate effectively.Inventory Management:DSEs may be responsible for managing technology inventory, tracking hardware and software assets.Documentation:DSEs document technical issues, solutions, and procedures for future reference.Escalation:DSEs understand when to escalate complex issues to higher-level support personnel.Customer Interaction:DSEs interact with users directly, either in person, over the phone, or via email, to understand and resolve their issues. They should have good communication and customer service skills.Salary:2,8,0000 - 450000 /yearExperience:0 year to 2 yearsSkills required:English Proficiency (Spoken), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)Total Vacancy: 250Talk to HRMahalakshmi8056905397
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IT Operations Executive

Proton Experts System and Soluctions

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Bangalore
Communication Skills Computer Knowledge IT Operations
Job Description To manage and interact with the client and their community on regular basis. Communicating with upper management to develop strategic operations goals. Extremely good communications skills and interpersonal skills. Should be a key contributor in maintaining, smoothing up, and running of the company. planning and monitoring several different projects and initiatives. Organizing the budget for a specific project. Understanding the client's requirements and consequently strategizing effective lead generation campaigns accordingly. Working closely with the sales and business development team and communicating campaign feasibility after doing effective due diligence on each proposed campaignResponsibilities Interact with both the internal team and external vendor to run the operations smoothly. Develop strategic goals in collaboration with other executives Oversee the daily functions of the business Develop short and long-term operational goals Create effective plans for achieving operational and strategic goals Delegate tasks to various teams and individuals Assess the performance of internal and external operations, including employees and procedures Give suggestions for operational improvements. Identifying the new vendors with various skill sets and adding them to the database. Managing projects that require complex planning and integration of multiple tasks and details Interacting with clients and vendors for the smooth execution of projects.
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Service Desk Executive

CMS Computers Ltd

  • 2 - 4 yrs
  • Bangalore
Microsoft Office IT Helpdesk Technical Helpdesk IT Service Desk Help Desk Operations
Minimum: Should have MCA or B. Tech/BE in Computer Science or Information Science Fluency in English and Kannada (Speaking, reading, and writing) Prior experience of at least 1 year working in Help Desk on outbound and inbound calls, answering queries. Knowledge and prior experience in working on specific computing applications proposed for Help DeskDesired: Good communication skills At least one service desk executive to have a minimum of 5 years experience in handling service desk operations.Create help desk tickets raised from operators or department users over phone.Service desk should be certified in ITIL v 2011 on a minimum of 3 processes and should allow the implementation of Incident management, Problem management, Change Management and Service Request fulfillment, Knowledge Base Management,Service Asset & Configuration Management, SLA management process.
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Back Office Executive

SRG INFOTECH SOLUTIONS

Data Entry Operator Back-office Operations English Typing BPO Executive KPO IT Administrator Part Time Jobs Freelancer Instructor Trainer Executive Coaching Learner Administrator Sales Team Leader Sales Human Resource Management Work From Home
Job descriptionPerforming market researchGathering and processing research dataPerforming basic admin duties including printing, sending emails, and ordering office suppliesAssisting and coordinating with the sales teamAssisting the Front Office teamAssisting with inventory controlOrganizing staff meetings and updating calendarsKey Skills :Back OfficeData EntryComputer Operator
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