ISP Job Vacancies in Coimbatore

Enterprise Account Manager

Asianet Satellite Communications Ltd

5 - 11 yrs
6.0 Lac/Yr
Coimbatore

Direct Sales ISP Key Accounts Manager SME Sales

Job Summary: The ILL Key Account Manager is responsible for acquiring, managing, and growing key enterprise accounts for Internet Leased Line (ILL) services. This role involves building strong relationships with decision-makers, ensuring high customer satisfaction, and driving revenue growth through consultative sales and account retention strategies. Key Responsibilities: 1. Sales & Business Development Identify, pitch, and acquire large enterprise clients for ILL solutions. Develop and execute strategic sales plans to meet revenue targets. Work with ISPs, corporates, SMEs, and government organizations to promote ILL services. Conduct presentations and demonstrations to showcase service advantages. 2. Account Management & Retention Serve as the primary point of contact for key accounts, ensuring seamless communication. Build long-term relationships with CIOs, IT heads, and procurement teams. Drive renewals, upgrades, and cross-sell opportunities for enterprise solutions. Handle customer escalations and ensure quick resolution in collaboration with technical teams. 3. Customer Experience & Service Assurance Ensure high service uptime and SLA compliance in coordination with the NOC & support teams. Conduct regular service reviews with key accounts and propose improvements. Monitor customer usage patterns and recommend optimized bandwidth solutions. 4. Market Research & Competitive Analysis Stay updated on industry trends, competitor pricing, and new technologies in ILL & enterprise connectivity. Provide feedback to product and marketing teams to refine offerings. 5. Revenue Collection & Credit Control Monitor billing, invoicing, and collections to ensure timely payments. Work with finance teams to reduce outstanding dues and improve cash flow.

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Network Field Engineer

Atria Convergence Technologies

0 - 3 yrs
Coimbatore +3 Chennai, Coimbatore, Madurai

Crimping Router Configuration Fiber Splicing Broadband Engineer ISP Engineer Cable Laying Troubleshooting Skills Modam Otdr Broadband Services Field Network Network Engineer

Roles and Responsibilities ACT Fibernet Is Hiring for Experienced Field Network Engineer for Chennai Location1. Complete Field Work. (Broadband Installation & Fault Repair process) 2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)Most Expected issues in network would be:1. Service issue due to Fiber Cut/Copper Cut2. Service issue due to improper Router Configuration3. Crimping Issues4. He should meet the daily targets given by the team leader.5. Fiber splicing is involved6.Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.Roles & Responsibilities:1. Assume overall responsibility for ensuring 99.99% Customer Uptime2. Ensure that the switches in the network are maintained as per norms3. Ensure support for timely connectivity for all the cross functional teams4. Maintain the network database and submit the required report to the reporting manager on regular intervals5. Attend customer complaints on field and give quality resolution within the TAT6. Provide timely resolution of technical complaints through analysis/ trouble shooting7. Monitor NMS through relevant application and take appropriate action based on the events8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required9. 100% compliance on safety and cardinal rules10. Responsible for process adherence11. Provide structured feedback to management to provide permanent solutions to improve service levelEligible Criteria:Should have min 0 - 6 year relevant experience in Field Network Engineer role (Broadband)Experience in Fiber Splicing & Crimping is mustSkill Set Basic Understanding of networking / willing to work on field

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