International Voice Process Job Vacancies in Prayagraj

Responsibilities Make calls to existing or potential customers, Respond to customer queries and concerns, Provide information or solutions to customers, Build and maintain relationships with customers, and Help customers with their queries.

Responsibilities:Diagnose and resolve bugs.Ask customers specific questions to get to the bottom of the issue quickly.Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.Assign unsolved issues to the appropriate internal teams.Provide customers with timely and accurate feedback.Ascertain that all issues are adequately documented.Organize and manage multiple open issues at the same time.Prepare timely and accurate reports.Notes and guides can be used to record technical knowledge.Maintain a relationship with clients and customers.RequirementsComputer systems, mobile gadgets, and other tech products are well-understood.Ability to troubleshoot and resolve fundamental technical difficulties.Knowledge of remote desktop software and help desk software.Excellent communication and problem-solving abilities.Ability to provide written and verbal step-by-step technical assistance.Bachelor's degree in Information Technology, Computer Science, or a related discipline.

Job role: Outbound CallerJob Description: As an Outbound Caller, you will play a crucial role in driving sales and providing exceptional customer service through outbound calls. You will engage with potential customers, existing clients, or leads to promote our products/services, answer inquiries, address concerns, and facilitate the sales process. Your ability to establish rapport, communicate persuasively, and effectively manage customer relationships will contribute to the growth and success of our business.Responsibilities:Make outbound calls to potential customers from provided leads or lists to introduce products/services and explain their benefits.Build and maintain a strong rapport with customers, actively listening to their needs and addressing questions or concerns.Effectively communicate product features, pricing, and promotional offers to encourage sales conversions.Identify upselling or cross-selling opportunities based on customer preferences and requirements.Document call outcomes, customer interactions, and relevant information accurately in the CRM system.Follow up with leads and maintain a proactive approach to nurture long-term customer relationships.Handle objections and resolve customer complaints in a professional and customer-centric manner.Collaborate with the sales team to achieve individual and team sales targets.Stay updated on product knowledge, industry trends, and competitor information to provide accurate and relevant information to customers.Participate in training sessions to enhance communication, sales techniques, and product knowledge.Skills Required:Excellent verbal communication skills with a persuasive and confident phone presence.Strong interpersonal skills to build rapport and establish trust with customers.Active listening skills to understand customer needs and tailor solutions accordingly.Resilience and ability to handle rejection and objections

Urgently Hiring BPO Associates for a leading International BPO in LucknowLooking for candidates with excellent English communicationOnly experienced candidates preferredShould be comfortable working in night shiftsShould have own computer & internetWORK FROM HOME AVAILABLE