The Trainer - Deputy Manager role in the Learning and Development (L&D) Department at Bank tie up for the Tele Vertical focuses on training and development for tele-sales and customer support teams. The role involves creating and delivering training programs, ensuring that team members are well-equipped with product knowledge, communication skills, and sales techniques.Key Responsibilities:Training Delivery:Design, develop, and deliver training programs for tele-sales teams.Conduct product, process, and soft skills training sessions for new hires and existing staff.Content Development:Create training materials, modules, and assessments specific to the tele-sales vertical.Update training content as needed to reflect product updates and market changes.Performance Monitoring:Evaluate trainee performance and provide feedback to improve skills.Track training effectiveness and identify areas for further development.Coordination & Collaboration:Coordinate with team leaders and managers to assess training needs.Work closely with HR and other departments to ensure alignment with organizational goals.Reporting & Analysis:Maintain records of training progress and report on key metrics (e.g., training completion, performance improvements).