Inbound Voice Process Job Vacancies in Salem

Job DescriptionThe Voice Process Executive is responsible for providing exceptional customer support through telephone interaction, handling high-volume inbound or outbound calls, resolving complaints, and maintaining customer records.Responsibilities:Answer inbound calls and make outbound calls to customers professionally.Resolve customer inquiries, complaints, and requests promptly.Provide accurate information about products, services, or policies.Required Skills & Qualifications:Excellent verbal communication skills with a neutral accent.Strong active listening and problem-solving abilities.Basic proficiency in computer skills and CRM software.