Inbound Voice Process Fresher Jobs in Malad East

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

Customer Service Representative for an International BPO

*Urgent Hiring Customer Sales & Telesales Executives (Insurance/BFSI)*We are hiring Freshers & Experienced candidates for multiple leading insurance & financial processes (SBI Life, ICICI Prudential, Kotak, Bajaj, TMRM Motor Insurance, etc.) in Virar & Malad (Mumbai).* Open Positions*Customer Sales RepresentativeTelesales Executive (Life & Motor Insurance)Team Leader / Quality Analyst / Trainer (Insurance Sales)Assistant Manager (Sales)* Why Join Us?*Immediate joining with priority hiring100+ Openings across leading BFSI brandsTransparent salary + no cap on incentivesCareer growth in Insurance, Sales & BFSI domain* Role & Responsibilities*Call potential customers & explain insurance/finance productsUnderstand customer needs & suggest the right productMaintain daily sales reports & meet monthly targetsUpselling & cross-selling insurance productsFor Support Roles (TL/QA/Trainer/AM) Team handling, training, quality audits, performance management*Qualification:* Minimum HSC Passed / Graduate preferred / Graduate with 6+ months Sales/Tele calling Mandatory for some roles: 6+ months Sales experience*Age:* 19 35 years*Experience:* Freshers with good communication can apply (Insurance Sales Fresher/Exp both welcome) HSC with 23+ years Sales/Telecalling*Languages:* Fluent in Hindi & English is must.*Regional language preference:* Gujarati, Marathi, Tamil, Telugu, Kannada, Malayalam* Shift Timings*Virar (Customer Sales):Girls: 7 AM 4 PM 8 AM 5 PM 9 AM 6 PMBoys: 2 PM 11 PM 3 PM 12 AMInsurance Sales (Virar/ Malad): 9:30 AM 7:00 PM 10 AM 7 PMRotational Week Off / Fixed Sunday Off (as per process)* Salary & Benefits*In-hand Salary: 10,000 25,000 (role & experience based)CTC: Up to 3.2 LPAIncentives: 10,000 30,000 per month (performance-based)Annual Incentives: Up to 2 Lakh+ (SBI Life / ICICI)Attractive growth opportunities in the BFSI/Insurance sector*Job Locations*Virar West BranchMalad West Branch* Walk-in Interview Details* Address: 5th Floor, 4th Dimension, Raheja Mindspace, Rajan Pada, Malad West, Mumbai 400064 Timing: 11:00 AM 4:00 PM (MonSat)

Handle inbound/outbound calls, emails, or chats for customer queries.Provide accurate and timely information about products, services, or processes.Resolve customer complaints, escalations, or technical issues professionally.