Inbound Process Job Vacancies in HSR Layout

Handle voice non voice process

Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

Calling to customers and telling them advantages/benefits of the product .

Role Description Responsible for collecting KYC documents from Partners/Customers and updating loan account status records. Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat. Responsible for verification of the documents received form the Partners/Customers. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Take accountability to learn and understand about the company products inside and out. Keeping records of customer interactions, transactions, comments, and complaints.Requirements: Effective communication, Interpersonal skills and confident speaking skills. Must be able to effectively communicate and deal with partners/customers. Comfortable with multitask, prioritization and time management. Comfortable working with targets. Adhering to regulatory requirements.Qualifications/Eligibility: Experience working with telephonic document collection team with minimum of one year in financial services or loan operations Knowing Multiple languages will be a added advantage Hindi, English, Telugu, Tamil, Kannada, etc Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc

Handle Customer's Inbound and Outbound Calls. Solving Queries of the Customers Telling Customers about Products / Offers / Services. Basic Computer Knowledge. Fluent English, Hindi. No Targets and No Incentives