Array ( [0] => inbound-customer-service [1] => lucknow ) Inbound Customer Service Jobs in Lucknow,Inbound Customer Service Job Vacancies in Lucknow Uttar Pradesh
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Inbound Customer Service Job Vacancies in Lucknow

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Looking For Call Center Manager

Talent Instaa

  • 3 - 9 yrs
  • 11.0 Lac/Yr
  • Lucknow
Call Center Call Center Operations BPO Operations Cement Plant Building Material Paint Customer Support Inbound Outbound Calls Team Management Customer Service
We are looking for an experienced Call Center Manager to oversee our call center operations in Lucknow. The ideal candidate will have 3 to 9 years of experience in a similar role and a strong understanding of customer service practices.**Key Responsibilities:**- **Team Leadership:** Manage a team of call center agents, providing guidance and support to enhance performance and meet targets.- **Performance Monitoring:** Track key performance indicators (KPIs) such as call volume, response time, and customer satisfaction to ensure optimal service quality.- **Training and Development:** Conduct training sessions for new hires and ongoing coaching for existing staff to improve skills and service delivery.- **Process Improvement:** Identify areas for improvement in call center processes and implement changes to enhance efficiency and productivity.- **Reporting:** Prepare regular reports on call center performance for senior management, ensuring transparency and providing insights for future strategies.- **Customer Relationship Management:** Engage with customers as necessary to resolve issues and promote a positive customer experience.**Required Skills and Expectations:**The successful candidate should possess strong leadership skills, with the ability to motivate and manage a diverse team. Excellent communication skills are essential for interacting with both staff and customers. Proven analytical skills are crucial for assessing performance data and making informed decisions. The ideal candidate should also demonstrate problem-solving abilities and have a strong customer-focused mindset. Familiarity with call center technology and CRM systems is preferred.
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Customer Care Representative (0-6 Years) (Female Only)

Clarity App

Communication Human Resource Intern Customer Relationship Voice Process Customer Service Outbound Calling Inbound Voice Process Customer Calling Good Communication English Language Customer Support Outbound Sales Inbound Process
Clarity is an emotional support online app that hire people who can talk to users via call and chat and provide them with emotional support.An applicant should be empathetic and good in communication to be eligible of this post.Work Timings:- Work from Home job- Flexible working hours- One requires to devote 4 hours daily (not necessarily in a single go)Requirements:- Android Phone- Strong Internet Connection- Applicant should be at least 21 years old
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Customer Associate

Sky Future

Customer Relationship Customer Care Customer Service Customer Support Interpersonal Skills Voice Process Inbound Process Grooming
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide support in a friendly and professional manner. Your goal will be to ensure a positive experience for every customer and to uphold our companys reputation for excellence.
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Project Coordinator (Female)

Saminfratech Pvt Ltd

  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Lucknow
Project Scheduling Project Monitoring Communication Skills Inbound Customer Service Project Coordinator
Responsibilities:Manage outgoing and incoming calls.Provide project information to customers.Multi-task on various projects which are relevant to the company.Document all call information and update the same in CRM.Follow up customer calls where necessary.Complete call logs and reports.Handle all E-mail and incoming calls from customers, give quality information about the companys projects.Having strong follow up with existing data and maintained Daily MIS and database.Responsible for all customer interactions, resolving customer queries.Answer sales calls and handle customer inquiries both telephonically and by email.
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Customer Support Coordinator (Female)

Niftel Communications Pvt. Ltd.

  • 0 - 3 yrs
  • 3.0 Lac/Yr
  • Lucknow
Excellent Communication Skills Customer Associate Customer Service Advisor Customer Accounts Manager Inbound Process UK Shift
Roles and ResponsibilitiesResponsible for making outbound calls (UK) and regular follow up on leads assigned.Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.Understand the Customer requirements, encourage them to upgrade /renew the packages.Need to be flexible with UK time zone.Strictly adhere to the process requirementsAble to achieve deadlines and target as assignedResponsible for generating Leads and interacting with customersDesired Candidate ProfileExcellent communication both written and Verbal EnglishGood interpersonal skillsAbility to think independently and make decisionsCapable of working under pressureShould be a good Team player.Eager to learn new things and implement innovative ideasPersistent and Problem solving abilitiesGood skills in computer, especially MS ExcelOrganizational and time-management skillsPerks and BenefitsDays- 5 days workingAlternate Saturday & Sunday Fixed OffHuge Incentives Up to 45kTeam Lunch every quarterRewards & RecognitionOne side drop Facility Available
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Telesales Executives

GigIndia

Tele Sales Executive Telecaller Outbound Calling Inbound Customer Service BPO Work From Home
Job Description :To collect pertinent information from clients and determine their needs and areas of improvement.To develop in-depth knowledge of our products/services to advise clients accordingly.Intensely following up with the prospects and closing the sales within the sales cycleTo adhere to company policies and prepare daily reports.Preferred skills - 1. Fluent communication in English & Hindi.2. Relevant experience in Tele-calling, Sales & Marketing.3. Strong convincing skills.4. Patience to handle conversationsWorking Policy :Working days - 6 days working and 1 day OffWorking Hours - 10am to 7pm (May change slightly in future based on client need)Expected Earning:Up to INR 20,000/monthOther requirements:Smartphone (Android Version 7 and above - No iPhone) with good internet.Procure a new SIM as back up in case of personal calling.Laptop (Optional)
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