Accountable for end to end (entire) visa processing activity Assist clients with respect for visa documents Assess and evaluate the documents provided by the clients based on the category of the product they have been enrolled Ensure that all the information provided by the client is correct by cross verifying it with the provided documents Build a repo with clients, have positive approach and respond to their queries. Provide status of clients application weekly. Take a rigorous follow up from the clients Revert on emails and call backs within a time frame decided by your reporting Manager Keep yourself updated with immigration legislation and its continual changes Ensure process quality and continuous improvement To achieve the objective of the process department i.e. 100% customer satisfaction, 0% Escalations, 0% refund Help the co- team members with a positive approach File the applications on behalf of the client within the stipulated timeline provided by the government (Canada/Australia) or your reporting Manager Keep updated MPD (internal sheet of the company) on daily basis Helping the team to achieve the target set by the company and achieve individual targets as well, if any